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WAVE Mobile Communicator Privacy Policy

About This Policy

We at Motorola Solutions, Inc. (‘MSI’, “we”, “us” or “our”) have developed this Privacy Policy because we care about how information you provide to us is used and shared. This policy describes the privacy practices for WAVE Mobile Communicator, provided by Motorola Solutions, Inc. This Privacy Policy relates to the information collection and use practices of WAVE Mobile Communicator. By using this Application, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use.   This privacy policy is a supplement to the Motorola Solutions Privacy Statement which covers additional privacy practices including specific European Union disclosures.

Information We Collect

By using  WAVE Mobile Communicator, you accept that Motorola Solutions will access certain information, including your location and will share it with others with whom you share Talk Groups when location sharing is enabled. You must opt-in to share your location, and you can opt-out at any time while you are signed in.

WAVE Mobile Communicator may collect basic usage information (e.g., device status, device type, device OS and the browser utilized to download the application) to help provide better service and improve our product. This information is obtained anonymously and is not associated with any specific user information (for example, username or organization). 

WAVE Mobile Communicator will persist various user preferences across sessions based on a unique username and server address combination for a specific device.

How We Collect Information

We collect information directly from your mobile device. We collect information from your mobile device based on your opt-in choices in your App Settings (e.g. location services).This information is passed through to other members in your Talk Groups but is not retained anywhere.

How We Use/Store Information

WAVE Mobile Communicator does not retain any audio or data transmission locally on your device. This information is only temporarily displayed in the application’s user interface during your active session (from sign in to intentional sign out) as well as in the device’s volatile memory (also typically referred to as RAM). None of this information persists across an intentional sign out/sign in.

Your Display Name is displayed to other members currently online who share your Talk Groups.

Information Sharing

Any information disclosed in transmissions and texts can be collected and used by other members on your system with whom you are communicating, WAVE Mobile Communicator cannot prevent the use of any other applications on a device which might include audio and screen recording applications. Users should follow their organization’s information security and privacy protection policies while using WAVE Mobile Communicator.

WAVE Mobile Communicator and WAVE OnCloud 1.0 Users the application and its server is operated in the United States. Be aware that your Information, including your Personal Information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Application, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.

Motorola Solutions may share your information if required to do so by law, court order, subpoena or other legal process; as requested by a governmental or law enforcement authority; or to enforce applicable Terms of Use.  We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or advisable.

Your Choices/Opt-out

WAVE Mobile Communicator is designed to access your location and will share it with others in your Talk Groups but you must opt-in to share your location. You can also opt-out at any time while you are signed in through your App Settings.

Technologies We Use

We will persist your choices under your App Settings such as sending of text notifications, location sharing, playing of the Group Call Incoming Sound, Map Type, Map Traffic Overlay, Profile, activated/deactivated Talk Groups, and Profile Selection.

If a cell call is made or received while you are signed into WAVE Mobile Communicator, no media can be transmitted or received - but you will continue to be signed in to WAVE Mobile Communicator, will receive events and can send messages, providing that you are on a carrier and plan allowing for both data and cellular calls, concurrently.

Data Transfer

As a global company Motorola Solutions has international sites and users all over the world. The personal information you provide may be transmitted, used, stored and otherwise processed outside of the country where you submitted that information, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in your home country. Whenever Motorola Solutions handles personal information, regardless of where this occurs, we take appropriate steps to ensure that your information is treated securely and in accordance with the relevant Terms of Use,  our Privacy Policy and all applicable laws and regulations.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13 through this Application.  Applications developed by or on behalf of Motorola Solutions, Inc. and its world-wide affiliated companies and subsidiaries are intended for use by persons age 13 and over or as required by local law. Motorola Solutions does not seek to collect information about children under the age of 13. No information should be submitted using WAVE Mobile Communicator by users under 13 years of age. Motorola Solutions encourages parents to take an active role in their children's use of the Internet and download of applications, and ensure their personal information is not submitted for account registration for this Application.

Changes to Privacy Policy

We may add to or upgrade WAVE Mobile Communicator to provide you with new or enhanced features. We may update this privacy policy from time to time to reflect any changes in our collection or use practices. Therefore, please refer back to this Privacy Policy on a regular basis. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information.

More Questions?

Write to us at the following address:
Motorola Solutions, Inc.
Attention: Privacy Compliance Program
P.O. Box 59263
Schaumburg, IL U.S.A. 60159-0263

You can also reach us by email at


Users should follow their organization’s information security and privacy protection policies while using WAVE.  


By using WAVE Mobile Communicator, you are subject to any applicable underlying agreement and Terms and Conditions.

Effective Date: October 12, 2018