Remote Technical Support
Our experienced technologists are available to help isolate and resolve any issues you may have with your smart radios. With an extensive knowledge base, trained and certified technical engineers and leading standards for escalation procedures, this team can troubleshoot and provide prompt resolution to your technical device issues. Motorola Solutions understands the importance of maintaining the smart radio fleet to its optimal performance. Available during business hours support from 8am – 5pm, GMT +8,
Monday - Friday.
Software Updates
Ensure continuous security, performance and enhanced functionality of your Mototrbo Ion business-critical smart radio by getting access to certified and tested release software updates and upgrades. Regular software release updates protect and enhance operations to extend the lifespan of your handheld device. Planned updates can help minimize unforeseen costs and service disruptions and can expand the capabilities of the MOTOTRBO Ion smart radios for increased productivity, reliability and safety.
Hardware Repair
With state-of-the-art diagnostic equipment, repair tools and replacement parts, your smart radio fleet components are protected in the event of an unexpected failure and are back in operation as soon as possible. When serviced, all device components are returned to you with original factory specifications and updated with the latest firmware. Plus, our service centers are certified to comply with ISO 9001, ensuring the highest quality repairs.
RadioCentral with Batch Programming *
RadioCentral allows you to manage and program multiple smart radios at a time via LTE or WiFi connection. Cloud hosting enables smart radio codeplugs to be stored in a centralized database server allowing for remote configuration of data and remote programming of smart radios. A centralized database allows efficient organization of codeplugs and makes it a one-stop shop for edits or changes to specific devices.
*RadioCentral batch programming is only offered for year 1.
Accidental Damage
While our smart radios are built for superior performance, accidents happen. If required, we offer extended accidental damage coverage and support that includes repair and restoration of the device back to original factory specifications and a quick turnaround of the device back to you.
Premium Features
Premium features enable you to be safer, improve your audio and be more efficient and productive. Different users in your organization have different work environments, needs and pain points when it comes to your business-critical communications. With access to all these features, you can have the relevant features you and your team need enabled to maximize your communications.
MyView Portal
MyView is a web-based platform that gives you a transparent, single source view of fleet status and service delivery information to help make smarter, faster and more proactive decisions. With MyView portal you can view your smart radio data, service case history, firmware and software status information to ensure smooth running of your smart radios.
