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Quality Leadership

Our Quality Policy

Motorola Solutions is committed to quality.

Motorola Solutions enables public safety and commercial customers to operate faster, smarter and more efficiently by delivering innovative solutions built upon decades of domain expertise and quality leadership.

We are committed to continually improve our products, solutions, services and processes to exceed customer expectations, maximize performance and manage risks.

Our Quality Commitment

Customer Advocacy: Capturing Your Voice to Drive Improvement Efforts

Customer feedback is essential to providing you with the products, services and solutions you depend on for your mission-critical applications. 

Feedback is collected in many ways including through our sales channels, annual customer surveys, transactional surveys, partner conferences, call center activity, and more. The feedback collected from our customer advocacy programs has a direct impact on our continual improvement efforts.

Quality Management System: Processes That Ensure We Meet Our Commitments

Our Quality Management approach supports the commitments we make in our Quality Policy and ensures we have the processes in place to support our commitments. Download our Integrated Management System brochure to view our policy and to review additional details on our Quality Management System.

History of Quality: Our Legacy of Continuous Improvement

Motorola developed the Six Sigma quality improvement process in 1986 which became a global standard across many industries by providing a common language for measuring quality. Today, Motorola Solutions applies a Lean Six Sigma methodology in our continuous improvement efforts.