Premier Services for WAVE™ 5000 is a managed PTT service that enables your users to connect and collaborate on their devices. It gives you the flexibility to scale, deploy and support your organization’s PTT needs efficiently and effectively as they evolve, with access to the latest security updates, software releases and capabilities at significantly lower IT costs.
We will own the WAVE server installed on your premises and be fully accountable for the day-to-day management of your application and its system components. Working with you, we will define measurable Service Level Agreements (SLAs) using Key Performance Indicators (KPIs), so you can rest assured your performance expectations will be achieved.
A comprehensive suite of services derived from best practices for minimizing system interruptions and outages are applied to keep your WAVE 5000 PTT application operating at peak performance. They are:
End-to-end management of PTT-related application events and system issues via a single point of contact.
Uncompromised problem management using standardized processes to ensure services delivered are consistent with your established KPIs and SLAs.
End user tech support is offered 8x5x5 help troubleshoot and resolve WAVE mobile- and web-client application-related problems, plus 24x7x365 support to address all WAVE 5000 system infrastructure issues.
Talk group management to ensure end users are associated with the appropriate talk group on your WAVE system.
Access management to assign authorized end users rights to application features and functionalities by identified roles.
Software updates to protect your WAVE 5000 system from known security vulnerabilities, improve overall PTT communication performance, as well as provide your end-users with improved capabilities and the latest features.
Dedicated technologists proactively monitoring for WAVE 5000-related application events and system issues.
Preventive maintenance by certified technicians to preserve reliability and original manufacturer’s specifications.
Hardware repair for all WAVE 5000 system components by factory-trained and certified technicians.