We provide critical services to protect your investment and keep your MOTOTRBO two-radio fleet up-to-date and organized.
Software Updates help prevent service disruptions,provide enhanced capabilities, improve your radio performance and
protect against known cyber threats. Security and software updates are pre-tested and certified in our dedicated test lab to ensure compatibility and avoid any service disruption.
Expert Hardware Repair provides state-of-the-art diagnostics equipment, repair tools and replacement parts to ensure your radios are protected from normal wear and tear. All radios are returned to factory specifications and updated with the latest firmware. Our service centers are certified to comply with ISO9001 and TL9000.
Radio Management Software programs multiple radios at one time, eliminating the need to physically handle and program your radios one at a time and allowing programming jobs to be scheduled ahead of time. Batch programming via cable or over the air. You can a track and view your entire radio fleet programming status, along with the configuration history for each device to confirm your programming is up-to-date. If you also want your staff to learn how to program radios, we will provide training to teach them how to use the radio management software tool.
Onsite Support Radio Management Experts will be dispatched to set up hardware, configure software, load radios into the database and provide site-specific training.
Technical Support is available 8x5x5 to help isolate and resolve issues you may have with your MOTOTRBO radios. These dedicated professionals have access to documented and repeatable solutions and test environments to recreate your conditions for more effective troubleshooting and faster resolution.
To ensure all your MOTOTRBO two-way radio communication needs are met, Premier Services can provide supplemental coverage to help you manage your radio fleet.
Option 1: Hardware Repair with Accidental Damage
Water, chemical, or physical abuse are not concerns with the accidental damage option, so your radio repair and replacement costs are fixed and predictable. With expedited handling included, we’ll get the work done in no more than three days (plus shipping time), and have your users up and talking in no time.
Option 2: Preventive Maintenance
Performed by our certified technicians, preventive maintenance helps extend the useful life of your radios, reducing repair and replacement costs. Annual maintenance checks include physical inspection and cleaning, electronic tuning verification, firmware and talkgroup verification.
Option 3: Hosted Database
Eliminate your security, patching, updating, backup and storage concerns, and still have 24x7 access to your data when Motorola Solutions hosts your radio management database in our secure network operations center. We'll make sure everything stays up-to-date and secure, and minimize downtime and headaches.
A transparent, single-source view of your system and radio data provides access to performance reports, radio fleet status and service case history. MyView Portal is an on-demand, 24x7x365 instant-access view of your MOTOTRBO network. The data provided by the portal is aggregated from a suite of industry leading tools used to proactively manage your communication system from our Solution Support Center—so you know it’s reliable and up-to-date. Use access permissions to provide the right level of information to the right people.
Option 4: On-Demand Programming and Updates
Expert technicians ensure your radios are fully operational and that your entire radio inventory is configured to your specifications. We perform changes and modify user configurations to ensure radio features and functionalities support your immediate and ongoing needs.