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COMPUTER AIDED DISPATCH INTEGRATION CASE STUDY

Nashville enhances safety for citizens and tourists through Smart Dispatch Integration

Smart Dispatch Integration Keeps The Music City In Tune

Nashville is proud to be known as Music City, drawing tourists from nearby regions and from destinations around the world to hear live music. Nashville's metro area is the largest in the state. The Nashville Emergency Communications Center is located in Metropolitan Nashville Davidson County, which encompasses 533 square miles. With such a wide area to cover geographically, and so many citizens and tourists in the area each day, Nashville needs to take a specialized approach to emergency management.

Executive Summary

The Challenge

Nashville’s role as a center for industry, tourism, and entertainment creates a need for a bigger and more comprehensive dispatch system that can assist with a wide variety of calls and situations.

The Solution

In 2010, the Metro Nashville ECC became the first to implement PremierOne Computer Aided Dispatch enabling multiple agencies including fire/emergency medical services (EMS) and Office of Emergency Management (OEM) agencies to be serviced by a single dispatch and response center.

The Benefits

After successfully implementing the smart dispatch solution, Metro Nashville ECC has allowed dispatchers and first responders to collaborate effectively by improving response time and outcomes, easily locating and tracking agency resources and communicating clearly and accurately.

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Customization Solves Unique Problems

Weese from Nashville'ss IT Department appreciates new enhancements that allow him to make small custom updates. Also, implementing these custom features agency wide by making universal changes to the system is easy. In a busy department like Nashville, this is a time-saver for the IT department and the dispatchers get to working with the most up-to-date features possible.

Workflow integration increases communication between agencies

There are a number of features that help integrated workflow in day-to-day operations. For example, the PremierOne system integrates fully with Motorola Solutions radio systems, currently being used by Nashville. As new software updates are released, they are transmitted within seconds, allowing real-time guidance for unit moveups. Download the case study to learn more.

The Benefits of Integration

Dispatchers at Metro Nashville ECC can now efficiently allocate resources and deliver better information to first responders, all from a single interactive screen. They are now able to easily locate and track their resources through Geo-routing. Features like Locution and Maps reduce the margin of error and ensure faster response, enabling disptachers to send clear communication. Download the casestudy to learn more.

Download the Full Case Study

  • Nashville Case Study

    Updated 2016/04/20 | PDF 2.73MB

    Nashville enhances safety for citizens and tourist through smart dispatch integration.

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