SEAMLESS COLLABORATION CASE STUDY
Prince George's County 9-1-1: Enables Seamless Collaboration
In times of danger or distress, people who call 9-1-1 in an emergency will most likely hear a calmed, trained voice on the other end of the line willing to help dispatch the right resources as quickly as possible.
The elite telecommunicators working in Prince George’s County Public Safety Communications office provide support, comfort and potentially lifesaving help to citizens in distress. At the same time, they initiate a process to assess the situation, determine the appropriate public-safety response and take the first steps in documenting the entire response from 9-1-1 call to resolution.
Prince George's County, Maryland
The communications center at Prince George's County answers all 9-1-1 calls supporting police, fire, EMS, the Sheriff’s Office and 23 municipal jurisdictions.
- Serves more than 900,000 people
- Receives 1.8 million calls a year
The County’s radio
communications were the weak point
in interagency communications, leading
some to call the county the “donut hole”
in communications. Its communications
infrastructure was based on a technology
that was incompatible with those of
its partners and the surrounding counties.
A radio communications needs
assessment conducted by Motorola Solutions determined that the 9-1-1 and
dispatch centers be expanded and security
be upgraded to ensure a streamlined flow of information across agencies.
With the updated ASTRO® 25 Radio
system, Prince George’s County benefits
from advanced communications and
automated information tracking. A common
platform assures that consistent and
uniform information can be easily shared
inside and outside of Prince
The Past: A "Donut Hole" in Interagency Linkage
Prince George's county’s radio communications were the weak point in interagency communications. Prince George’s County chose Motorola Solutions as its partner in upgrading its public safety solutions with radio equipment, infrastructure, software and a new facility that could deliver the advanced, completely interoperable system that this forward thinking community deserved.
The Present: Streamlined Flow of Information Across Agencies
The investments it has made in public safety and communications have already increased the well-being of the community. Implementing the Integrated Motorola Solutions Astro® 25 Radio system has enabled interoperable communications among multiple agencies.
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