skip to content
Your session has expired.

Your authenticated session has expired due to inactivity. You can close this message and continue as a guest or sign in again before proceeding.

Twilio/Sendgrid Services

Use of the Twilio Services provided hereunder shall be in accordance with Twilio Acceptable Use Policy, which is hereby incorporated into this Agreement

Twilio may suspend the Twilio Services immediately upon notice to Customer for cause if: (i) Customer or an End User materially violates (or Twilio believes, in good faith, that Customer or an End User has materially violated) any provision of the Twilio Acceptable Use Policy; (ii) there is an unusual and material spike or increase in Customer’s use of the Twilio Services and Twilio believes, in good faith, that such traffic or use is fraudulent or materially and negatively impacting the operating capability of the Twilio Services; (iii) Twilio determines, in good faith, that its provision of the Twilio Services is prohibited by applicable Law. Notwithstanding the foregoing, Twilio will use commercially reasonable efforts to (x) provide Customer as much prior notice as possible of any situation its aware of that could lead to a right to suspend described in this Section 8.3, (y) work with Customer to remedy any situation that could lead to a right to suspend described in this Section 8.3 if such situation can be remedied, and (z) limit any suspension as much a possible given the circumstances leading to the suspension (e.g., to certain phone numbers, sub-accounts or other subset of traffic).