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We're excited to review the work done this past quarter to improve the CommandCentral Aware SaaS experience for users of the cloud based platform. For any questions, reach out to customer support.

Activate Talk-Down Speakers on Video Cameras from CommandCentral Aware

Deter incidents and provide enhanced communication in the field with two-way communication from an audio-capable video camera. Listen to audio and speak through a video camera directly from CommandCentral Aware to provide situational details to a nearby responder or to speak to people nearby that may be involved in an incident.

For example, from the control center you are able to monitor remote cameras positioned at high-crime intersections. If you see someone loitering, you can activate the voice feature and ask that person to leave the area.

This feature is supported by the Avigilon ACC plug-in and operates by activating sound recording or Push-to-Talk via a pop-up on the CommandCentral Aware map.

To adjust the Aware client machine’s audio I/O preferences:

  1. From the left pane select Camera Audio settings.
  2. Test the speakers by clicking Test.

Adjust the speakers or microphone volume with the provided sliders.

When a device supports sound recording or Push to Talk, overlay buttons pop up in the top-right corner of a player, as in the following picture. The device’s sound is muted by default. Adjust the device speakers volume with the attached volume control in the player’s top-right corner.

Note: Some devices using the Avigilon ACC plugin may support “on/off” only.

Aware PTT Mode

Enter the PTT mode by pressing and holding the PTT button in the player’s top-right corner, and talk to the microphone.The microphone input from the Aware client machine is transmitted to the device’s speakers.

Customize Map Pop-Ups

Users can now streamline workflows by displaying the most important data first. During an incident response, you don’t have time to waste and need to access critical data in the way that supports your organization and workflows. Now, you can control how data is displayed in the incident, alarm, and alert pop-ups that appear on the CommandCentral Aware map.

Custom pop-ups are available for WebMap layers and can be configured in the ESRI portal.

To configure this feature, the administrator needs to add: use-portal-popup in the description of the WebMap layer in admin. 

Control Digital Output Peripherals from CommandCentral Aware

Enable and disable peripheral devices attached to cameras such as sirens, door locks, voice, or other devices to customize your situational awareness view.

Peripheral devices attached to cameras can enhance your situational awareness view. Through Avigilon ACC integration with CommandCentral Aware you can enable and disable these peripheral devices from Aware. For example, enable door alarms for access visibility or disable sirens that are being tested to remove distractions.

Trigger the device’s built-in function by clicking on the listed digital output toggle switch in the bottom left corner menu. Outputs may be pinned - this way the specified functions shortcuts appear in the top-right corner for quick access.

Camera Controller

From the CommandCentral Aware video module, choose the camera controller device. In the new Settings panel located on the left pane, use the drop-down list and select from available devices. If necessary, rearrange the buttons that trigger the specified actions by clicking the action and pressing a device button. To save the changes on the local machine, click Apply.


We're excited to review the work done this past quarter to improve the CommandCentral Aware SaaS experience for users of the cloud based platform. For any questions, reach out to customer support.

Bookmark Important Sections in Historical Video

When reviewing video footage in real-time or playing back historical video you may see events that are important to a response in progress or to a response-review post-incident. The Bookmark feature in CommandCentral Aware makes it easy to tag those key video timelines.

  • On Live View and Recorded Playback, click the “Add Bookmark” button.
  • The bookmark automatically captures the camera information, the date, and time stamps for the video, and enables you to input the bookmark author, a name for the bookmark, and an optional description, plus an associated incident identifier. Bookmark fields can be edited later, except for the date, time, and author fields.


Newly created bookmarks can be viewed on:

  • the video player timeline (as blue triangle indicators),
  • the global Bookmarks list in the Video Options pane,
  • the camera specific Bookmarks grid, droppable from the camera player title bar.

When you double-click on a bookmark from the global list, the video playback starts playing the video five seconds before the actual bookmark time.


When you navigate through the bookmarks on the camera specific bookmarks list, the video playback follows the highlighted bookmark.



Tighter Integration with Vigilant LPR Detection LEARN Database

CommandCentral Aware now integrates more seamlessly with the Vigilant LEARN solution which enables searching and analysis of Vigilant license plate recognition (LPR) detections. When a license plate detection displays in real-time on the Aware map, the license plate can be searched directly from the CommandCentral Aware interface enabling you to see previous historical detections (time, date, location) and additional details associated with the license plate.

In order to enable this option, please contact your MSI representative as Vigilant LEARN must be purchased separately.


More Control Over the Order of Map Layers

Through the Admin function, customize and control the order of that layers display on the CommandCentral Aware map. Now, the number next to a layer in the Admin function indicates the layer order. If two or more layers overlap, the layer with a higher Layer Order number will be shown on top.


This setting does not affect Layers with events and floorplans. Even if the administrator sets it as shown above, that setting will not be taken into account in the browser.


  • The number set for the layer order should be below 98.
  • The Zone of Interest will be always drawn below all the other layers. In order to see the Zone of Interest or to change it, you may need to disable the view of any blocking layer.

We're excited to review the work done this past quarter to improve the CommandCentral Aware SaaS experience for users of the cloud based platform. For any questions, reach out to customer support.

ViQi Hot Hit Queries

APXNext users in the field need situational awareness back-up when a Viqi hot-hit is detected, enabling them to keep their attention on the response knowing that the hot-hit is being researched remotely and proper back-up will be coordinated.

When an officer or responder in the field invokes a ViQi query via APXNext, the hot-hit will show up on the Aware map. The Aware user can look up additional data and situational awareness information via a ViQi query and relay that critical information to the officer in the field, dispatch, the commander or chief, and others that need to be informed.



Vigilant License Plate Detection and Research

Vigilant license plate recognition (LPR) hits detected on the Aware map provide location data in real-time, but responders and command center personnel need more information on the plate hits that can assist in an ongoing response, identify high risk vehicles, and potentially prevent future incidents.

When an LPR hit is detected on the Aware map, you can now click on that hit to access the Vigilant LEARN system and database. With a LEARN subscription, you can analyze and research the LPR hit for more information and research the plate from the LEARN database.



Pan, Tilt, Zoom (PTZ) Arbitration - Main Control of Cameras 

When you are in control of cameras with Pan, Tilt, Zoom capabilities, you need to maintain control through the incident response you are working.

Now, within the video management system (VMS), you are able to set permissions for PTZ camera control so that you can maintain control of the cameras and there is no overtaking of cameras. When a user starts a PTZ operation, the system automatically assigns them the privilege to control the camera position for the next 10 seconds. During this period all other users cannot use the camera PTZ. The green outline of the title bar indicates that the camera PTZ is assigned to the current user.



Camera Directory Name

CommandCentral Admin provides a repository of camera names and locations for use within Aware. Now you can add alias names, as well as identify the VMS the camera is associated with.

New Video Plug-Ins

CommandCentral Aware is video agnostic and here are the new video plug-ins for this quarter:

  • Bosch
  • IndigoVision
  • Pelco



We're excited to review the work done this past quarter to improve the CommandCentral Aware SaaS experience for users of the cloud based platform. For any questions, reach out to customer support.

Workflow Configured Icon Colorization - Quickly Call Attention to Incidents

CommandCentral Aware maps and visualizes a tremendous amount of information at one time. Mapped icons depict incidents, alarms, alerts, vehicles, radio locations (police, fire, EMS), camera locations and more. This new feature makes it easy to differentiate items that require immediate attention.

From the CommandCentral Aware Rules Engine, you can set up a workflow that is triggered from an Event published in Aware. Now, to make it even easier to quickly and automatically see critical incidents, you can configure that workflow to automatically change an icon color.



Video Module Support for AXIS T8311 Joystick

As an incident is unfolding, you need to be able to quickly and easily access and control cameras including pan, tilt and zoom features. Now you have the option to use a joystick for more productive control of camera feeds.

Use the Joystick navigate live video feeds for faster access to basic functions including the following:

  • X axis - pan the camera
  • Y axis - tilt the camera
  • Rotate joystick knob right and left - zoom in and zoom out respectively
  • Button J4 - select a next PTZ-capable camera to control with the joystick
  • Button J1 - take snapshot
  • Button J2 - close the Snapshot dialog box



Collaboration Tools - Work Better Together

If you are a commander, supervisor or assigned to manage an incident or incident response, you need to be able to communicate with officers and units in the field to direct placement of blockades, staging areas and responders. Collaboration tools help you to visualize and exchange information related to an incident.

Use the Collaboration tools to tactically draw areas (polygons), moritariums and blockades (polylines), and unit locations (points) onto a shared map display that can be viewed from anywhere - the Command Center, a temporary Command Center, and to those responding in the field. The collaboration tools assist in managing the incident across locations.


Search from Event Icon Popup or Event Monitor

Via integration with FivePoint Solutions, access Federated Query to return results based within a specific distance or incident location.

Video Module

  • Quick Nearby Camera Selection: Select from a list of nearby cameras from a current live video frame for quick access
  • Edit Multiple Snapshots: View multiple video snapshots in a single Snapshot editor instead of opening individual dialog boxes for every snapshot.
  • Optimize Tabs: New tabs are now added directly after the Primary View tab instead of being added to the end of all the tabs.

KML Export Status Viewer

All information related to KML exports via the Historical Map module and the ability to download exported files is now located in a the new KML Status Viewer drop-down list.

Column Sorting

Sorting is now available for all columns that can be filtered. You can sort all columns in the Event Monitor except for the Cams/mi and Location.


We're excited to review the work done this past quarter to improve the CommandCentral Aware SaaS experience for users of the cloud based platform. For any questions, reach out to customer support.

Floor Plan Integration

The ability to preview building floor plans in CommandCentral Aware enables users to see detailed building levels, switch between floors, and look for specific rooms or cameras on each floor. Adding floor plans that contain live camera feeds enhances routing and communication capabilities and the safety of responding officers.

  • Floor Plan Outline


Each defined building floor plan set has an outline on the map. Clicking the map opens a floor plan widget at the bottom of the window where you can change the view between floors.

  • Floor Plan Widget


The widget is automatically active when you open the floor plan and you can use the buttons on the widget to switch between floors. To close the building preview, click the X button on the widget.


  • Indoor Cameras


You can define cameras inside of a building and assign the cameras to specific floors. Switching between floors filters out the cameras from other floors.

Configure Indoor Cameras in The Camera Directory

To configure indoor cameras, open the Camera Directory in the CommandCentral Admin application, select the target camera, and click "Edit".



To assign a camera to a building floor, open the floor plan, select the floor, and click Camera Location.



After clicking Camera Location, you can click the opened floor and assign the camera to the desired location on the floor plan with a single click.

To save the configuration for the chosen camera, click the "Submit" button.

Video Module - Video Sync

We've added a video sync capability to the CommandCentral Aware Video Module, enabling you to synchronize playback from different Video players and Video Management Systems (VMS).

If you perform synchronized actions in another player or click the "Synchronize to this player" button on another player, then that player becomes the controller and other players will try to synchronize to it.



Actions supported in synchronized playback include those in the following list.

  • Play and pause.
  • Switch to recording.
  • Switch to live view.
  • Go Back 10".
  • Play a different time in a recording.
  • Save all video exports.
  • Save all snapshots.

Variable Color Selection for Device Location Icon

You can now apply a variety of color representations to radio device locations to depict different agencies that need to be monitored. Applying distinct colors enables you to locate the position of an agency's officer with a quick glance at the map display.

An icon's color can be changed in the Location Services Provisioning section in CommandCentral Admin.



Assigned colors are also reflected in the CommandCentral Aware client application.



Rules Engine

Additional Conditions added to Rules engine for Comments (Narrative) and Event Type.

Quick Camera View Access

You can now play live cameras by double-clicking the camera icon on the map.



Feature Introduction

When a new version of CommandCentral Aware is made publicly available, users are presented with a popup dialog box when they first start Aware. From the dialog box, users can choose to display and read the release notes. The Release Notes contain a brief description of the new features, changes, and potential bug fixes.



Recorded Video Timeline Enhancement

The timeline feature now allows for a quick switch to move from recorded video to live video in one click on the timeline. To quickly switch from recorded video to the live stream, click the future (grayed out) part of the timeline.



Historic Map Data Export Status

All information related to KML exports - and the ability to download exported files - is now located in a new KML Export Status Viewer drop-down list instead of the Notifications section.

Users are now provided a new Export Status Viewer that will provide status notifications on their export such as in process and/or complete.



Optimized Video Layout

Within the Video Module a new feature for auto optimization of video layout is available to remove empty frames that previously contained a live video feed but has been closed. After selecting the Keep optimized check box, the layout automatically adapts to the number of opened video players.



Breadcrumbing / Tracking Enhancement

While tracking a device if the location moves outside the bounds of the geographic view an flashing icon is placed at the border allowing the user to make a decision to stay in their current geographic view or click on the active icon to center on its new location and continue to track the device on the map display.



We're excited to review the work done this past quarter to improve the CommandCentral Aware SaaS experience for users of the cloud based platform. For any questions, reach out to customer support.

Rules Engine - Highlight Row and Custom Sounds

A large volume of situational awareness data flows into CommandCentral Aware and it is important to quickly become aware of urgent incidents. Newly added visual and sound factors draw immediate focus to an urgent incident for rapid response and productivity.

Through the CommandCentral Aware Rules engine, you can define the conditions required to trigger the highlight row feature on the Event Monitor and then set a customized sound for an alert to call the user’s attention.



Video Module - See Live and Recorded Video on the Same Timeline

Now, when you are working an urgent case and need to quickly rewind video to find more details to assist in the field response, you can quickly access recorded video via a front-end timeline without having to request from a calendar mechanism.

From the CommandCentral Aware Video Module, access a live video feed that shows an active timeline at the bottom of the video feed. Scrolling the timeline will show increments in time both forward and backward, allowing you to jump to a timeframe and rewind live to a spot on the timeline.



Historic Map - Incidents, Alarms, and Video, Plus Export to KML

More relevant information about related alerts and video help to recreate a fuller location history of an incident response.

With Historic Map, enabled research incident information that has been stored for up to 90 days to design a recreation of real-time response data during a specific time frame including CAD incidents, alarms, alerts, radio, video, and vehicle locations set to a certain timestamp. Then use the Export tool to extract your timeline recreation to KML format for viewing purposes in Google Earth or ESRI ArcGIS Pro.



Feature Introduction Notification

When new features are available, upon new application promotion Release Notes will appear for users to review what is new with the latest updates to CommandCentral Aware.

Video Camera Audit Log

Capture user interactions to a log.

CommandCentral Aware Map Display 

  • Improve GPS accuracy visual to map display (shaded circle).
  • Add Map Bookmarks for users to save map positions.
  • Use Measurement Tools for point-to-point distance and area.

Video Module

  • Leverage a new UI for camera groups.
  • Quickly reflect Active or Inactive camera status.