New in CommandCentral Aware

We're excited to review the work done this past quarter to improve the CommandCentral Aware experience for users. For any questions, please contact customer success.

New video player enhancements

You need to be able to quickly organize camera feeds for greater visibility during important events. Now, you can arrange active video streams with preset layout options, resize camera feeds directly on the video player grid and drag-and-drop cameras from the list to the player. 

Note: These features are available for the web-based video player.

Learn more: What's New in Aware: 03-14-2024 Release Notes

View Rave Alert notifications in your RTCC

Your RTCC or EOC needs to know when an emergency notification has been issued to your community for better situational awareness. 

Keep your RTCC or EOC informed by viewing Rave Alert notifications as a map layer in CommandCentral Aware. Rave Alert notifications can be published as a GIS layer on the map alongside 9-1-1 calls, CAD incidents, vehicles, radios, cameras, sensors and more.

Note: This feature is available for current Rave Alert users.

Learn more: What's New in Aware: 03-14-2024 Release Notes

We're excited to review the work done this past quarter to improve the CommandCentral Aware experience for users of the cloud-based platform. For any questions, please contact customer success. 

Access More Video in CommandCentral Aware

As video becomes increasingly widespread, a major city manager could manage as many as 32,000 video feeds - and growing. That’s why public safety agencies use CommandCentral Aware, to view video from almost any video management system, as well as body, in-car and license plate recognition cameras. Now, agencies can expand coverage by securely accessing video from community partners, such as businesses, schools and places of worship.

Motorola Solutions Edge Appliance 

The Motorola Solutions edge appliance enables you to securely access live video from community partners in your public safety command center. The appliance is manufactured by Dell and arrives pre-configured with secure Motorola Solutions software. The edge appliance is easy to deploy by either you or your community partner. It connects up to 30 cameras* and can stream eight video feeds in CommandCentral Aware. The appliance is encrypted and secure from end to end, and will immediately stop transmitting upon detecting a breach and will be disabled for use.

*Cameras must be ONVIF Profile S conformant. Learn more about this requirement here and search for cameras that meet the requirements here.

Get the fact sheet

NOTE: There is an additional hardware cost to purchase an edge appliance. Talk to your Motorola Solutions sales representative for additional details and pricing. 

Direct Video Connection to IP Cameras

Agencies can now connect publicly available IP cameras, including from government entities such as the Department of Transportation, through direct video connection. Simply enter a public IP or an RTSP address and credentials to connect and live stream public video feeds*. 

*supported media formats for direct connection include: WebRTC, HLS, RTSP, RTMP.

Enhanced Connections to Avigilon Video Management Systems

A new enhanced experience for cloud-based provisioning and live streaming is now available for the Avigilon video management systems (VMS), Unity and Alta, in CommandCentral Aware. Agencies can extend their video footprint even further by connecting to cameras from both agency and partner-owned Avigilon VMS. 

Talk to your customer success representative about getting started with the new enhanced experience. 

Upgrade Your CommandCentral Aware Map Experience

3D Scenes Map Layer

3D Scenes is a map layer that can be included in the CommandCentral Aware Map View module to help you better understand terrain, infrastructure, and potential obstacles. 3D Scenes allow you to explore a virtual representation of real-world locations and environments with depth and three-dimensional features; it provides an important layer of information that can improve response times and outcomes in emergency situations.

To access 3D Scenes and navigation controls, an Esri 3D Scene must be included in the Map View module as a map layer. If your community has Esri 3D Scene layers, your system administrator can include them in the Map View by adding them to CommandCentral Admin 2.0. For more information, see the CommandCentral Aware Admin Guide.

Read more about 3D Scenes in the 12-05-23 release notes.

Enhanced Contrast Maps

Esri Enhanced Contrast Maps are now available as CommandCentral Aware basemaps in light and dark modes. The map detail is built with higher contrast and colors that are safe for individuals with color vision deficiencies. 

You can assign these basemaps to user groups in CommandCentral Admin 2.0 by going to Groups →  Selected Group → Application specific settings → Universal Web Map. For more information, see the CommandCentral Aware Admin Guide.

Read more about Contrast Maps in the 12-20-23  release notes.

We're excited to review the work done this past quarter to improve the CommandCentral Aware experience for users of the cloud based platform. For any questions, reach out to customer success. 

Receive Rave Panic Button Alerts

When an emergency happens at your community’s most vulnerable locations, getting the right information into the right hands is crucial. Law enforcement and school systems have siloed information sources, making it difficult to share critical information in real time. Responders need eyes on scene quickly in order to provide a more informed response.

The Panic Button triggers an alert that is immediately centered on the CommandCentral Aware map alongside customizable layers including your campus or building map and other geospatial intelligence sources. CommandCentral Aware receives the alert, including GPS coordinates, activator’s profile and type of incident. Your agency can remotely livestream nearby camera feeds to get eyes on the scene faster.

Download the fact sheet

LTE-Enabled V700 Body Camera Livestreaming Now Available

You can now livestream the LTE-enabled V700 body cameras in CommandCentral Aware. Deliver real-time visibility to an incident as it is happening for more situation-driven decision-making resulting in better and safer outcomes. Multiple camera livestreams can be displayed at one time for 4RE in-car, V300 and V700 body cameras. 

Location and livestreaming is available for CommandCentral Aware Patrol Starter, Plus and Premium subscriptions. Speak with your Motorola Solutions representative to learn if this integration is available based on your subscription.

Learn more about the new LTE-enabled V700 body camera.

DISPLAY DYNAMIC MULTI-LEVEL BUILDING FLOOR PLANS FROM ESRI's ARCGIS 

Knowing the location of an emergency is critical - but standard, two-dimensional (2D) GIS mapping does not provide call takers, RTCC operations or other command staff personnel with building layout context. RTCC operators need situational awareness of a building layout in order to provide better intelligence, such as the location of ingress/ egresses, to responders in real time.

Configured indoor building floor plans uploaded to Esri’s ArcGIS Indoors Pro or Maps can be automatically displayed in the map view in CommandCentral Aware. A new Floor Filter button displayed above the navigation tools allows you to search and select the correct facility and toggle between building floor layouts.*

*This new floor plan capability applies only to floor-aware indoor maps built using Esri’s ArcGIS Indoors Pro or Maps and configured in CommandCentral Admin. A CommandCentral Admin will need to configure floor-aware maps in order for the new Floor Filter button to display in CommandCentral Aware.

NEWLY AVAILABLE FOR AWARE FOR 9-1-1: SEE HEIGHT ABOVE TERRAIN FOR 9-1-1 CALLS 

Command center operators need to understand a 9-1-1 caller’s height within a building in order to provide a more informed response. A 9-1-1 call location’s height above ground gives telecommunicators, dispatchers and RTCC personnel greater situational awareness in order to respond to emergencies. Operators are able to reference a straightforward measurement to better understand where, three-dimensionally, the 9-1-1 caller is located. Other vertical measurements such as altitude and elevation are not usable to determine a dispatchable location without being translated to height above terrain.

CommandCentral Aware calculates height above terrain for a 9-1-1 caller, providing an easily understandable and usable vertical measurement that meets NENA i3 compliance standards. The call’s height above terrain can be viewed in a 9-1-1 call event module in CommandCentral Aware.

NENA i3 compliance now requires three-dimensional (latitude, longitude, and altitude) instead of two-dimensional (latitude and longitude) for 9-1-1 location.