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Incident Management

Incident Management



Incident Management capabilities are integrated with our Smart Public Safety Solutions, providing Dispatchers, First Responders, Detectives, Crime Analysts, Records Specialists and Command Staff with tools to facilitate the capture and reporting of event-based data for faster incident closure.

Citation Management

A comprehensive false alarm management solution used by hundreds of agencies to reduce false alarms, increase fee and fine collections, and streamline false alarm administration
Provides a permit management solution that automates and simplifies the application and approval process for a wide variety of permits and licenses, and improves service fee collections


A pioneer and recognized leader in networked crisis communication, protecting millions of people and thousands of organizations around the world
Allows mobile team operations to create and share information in real time via personnel tracking, messaging, digital forms, file sharing, collaborative whiteboards, and more
Integrates with CAD for automatic alerts to smartphone apps or text to phones and pagers on any carrier or Wi-Fi

Evidence Management

A mobile investigation and field documentation platform used by law enforcement and public safety personnel to securely, accurately and consistently document scenes

Workforce Management

Deccan International
Provides decision-support software solutions to fire and EMS departments and agencies across the USA and Canada
Orion Communications
Offers the AgencyWeb® ‘intelligent’ workforce management solution, which manages personnel data, scheduling, time and attendance, training and employee assets from one centralized location