Welcome guest blogger Micah Richardson, Director of Security and Operations at SE Christian Church and School and a customer of SchoolSAFE Communications, a Motorola Solutions partner.
This past June, The Briefings, A National School Safety Symposium at Columbine High School, invited SchoolSAFE Communications to present on the importance of direct communication with first responders.
The symposium was hosted by the I Love You Guys Foundation, a non-profit created to “restore and protect the joy of youth through educational programs and positive actions in collaboration with families, schools, communities, organizations and government entities.”
SchoolSAFE’s presentation featured radio communications from the perspective of a district safety director, sheriff’s office bureau chief, and a boots-on-the-ground responder.
The Briefings is an annual and week-long event, featuring nationally recognized speakers and experts on school safety, “examines lessons learned from traumatic events and reveals new preemptive school safety measures.” Attendees included school safety team members, administrators, first responders, victims’ advocates, and volunteers.
Micah Richardson is Director of Security and Operations at SE Christian Church and School and a customer of SchoolSAFE. He is part of the 87 schools utilizing the SchoolSAFE program in Douglas County, Colorado.
But when the unexpected happens, Service from the Start with Comprehensive Coverage ensures you are protected and helps extend the lifespan of your devices
In mission-critical lines of business, the cost of device downtime can have dramatic implications: employee safety, decreased productivity and loss of revenue. Your devices must be rugged and reliable enough to get the job done every time, in any setting. Our customers work in environments that challenge them with extreme temperatures, exposure to chemicals or drops on concrete surfaces. You need a service plan that will protect against normal wear and tear and accidental breakage to eliminate headaches, unexpected expenses and disruptions to operations. A service plan can also help to ensure your devices are repaired or replaced quickly and back in service to keep your operations running smoothly. Below we show some of the industries where you’ll find our products put to the test on a daily basis:
OIL & GAS: The oil and gas industry operates in some of the most harsh and unforgiving environments. Working on an offshore oil rig, workers often deal with heavy machinery, rough seas and flammable materials. The activities performed at drilling and production sites can cause chemical splashes, flying debris and strong gusts of dust. Not to mention the extreme weather conditions that workers are susceptible to, from below-freezing temperatures to high winds and heavy snowfall.
FIRE: It is no surprise that firefighters must endure incredibly dangerous and hazardous conditions. Emergency calls can range from house fires and automobile accidents to carbon monoxide alarms and gas leaks. While performing their duties, workers are regularly exposed to fumes, high temperatures, toxic chemicals and risk of electric shock. Emergency response calls can come at any time and must be acted upon immediately – radios must be up for the challenge ahead each and every time.
UTILITIES: Whether an electric, gas or water utility company, a worker’s devices must stand up to the day-to-day rigors of managing power plants, pipelines and ongoing service calls. The busiest times tend to be during extreme weather conditions to fix broken power lines or water mains. Workers brave both harsh winter and blistering heat to ensure electricity is flowing and communities have the power they need to prosper. As one of the most active workforces, their devices are used frequently and subject to constant jarring and vibration.
Motorola radios are built to perform well in rugged environments and extreme situations. Nevertheless, we recognize that accidents happen. Those unexpected repairs can put a severe dent in your budget. One of the best solutions to protecting yourself against the cost of unexpected repairs and extending the life of your devices is a service plan that keeps you covered for longer. There’s no doubt, your radios represent a substantial investment. As with any critical investment, it makes sense to protect it and maximize its value.
Motorola’s Service from the Start with Comprehensive Coverage is a unique offering that provides fast repair turnaround times and expert technical support; all backed by Motorola’s globally integrated services infrastructure, highly trained support technicians and certified repair facilities. You’ll get coverage beyond standard warranty, providing the protection you need to reduce your total cost of ownership and ensure devices are back in your hands quickly.
Corina Swaney is the Service Offer Manager – Lifecycle Support Management for Motorola Solutions.
View video about the key features and benefits of our Service from the Start offering for digital radios.
Cloud computing, Internet of Things, Machine to Machine – what’s with all the new terms? The same way that corduroy pants and bell bottom jeans come back into mainstream fashion every few years under a new name, so does technology. Cloud computing is a fancy term that was created to make the adoption and understanding of existing hosted IP based applications like remote storage, web services, store fronts and other new hosted services seem simple and more palatable under one friendly non-threatening term – the cloud. Who’s afraid of a cloud?
In a similar vein, Machine to Machine, written as M2M, is a term which seems confusing at first, but in reality it simply describes a low cost radio that can connect to any device that has serial, Ethernet or other similar interface enabling direct communications to it. What makes this possible is that over the years technology has continually improved and costs have been driven down to the point where it has become economically feasible to enable more devices in your operations with communication.
When these devices are enabled with communication capabilities, the machinery can be actively monitored or controlled via remote computers. Imagine having communication and near real-time control and visibility into almost every aspect of your operations. For example, if a shut-off valve on a pipe in your facility has been left open for an extended period of time, you will have insight into how long it’s been open and send maintenance staff to assess and alleviate the situation before it becomes a potentially detrimental issue.
In addition to being aware of the current state of your organization’s operations, the remote devices which are connected to M2M modems can equip operators with valuable diagnostic information. Armed with this information, operators can take proactive steps if and when a device fails. Companies can maximize their uptime by scheduling planned downtime to replace devices that may be starting to have issues before they fail and shut down their operations.
In wired networking, enterprise customers typically have separate networks, physical or virtual, separating their enterprise systems from their operational systems. Similarly, as M2M devices start proliferating your operations they will create their own network, a so-called “Internet of Things.” Today, the Internet as we know it is used by people for traditional web surfing, email, games, watching videos and other similar business, personal and entertainment activities. However, it’s been estimated that the number of “things” in the world that can be monitored via communication outnumber people by anywhere from 10:1 to 1000:1 thus giving credibility that the “things” of the world may need their own Internet.
Mike Koch is an Energy & Utility Principal for Motorola Solutions, Inc.
Learn more about what Motorola Solutions has to offer Utilities.
Customers and Channel Partners were involved at every stage in the development of the SL300. Education professionals are an important group for the SL300, so the first “customer touch point” involved taking an early prototype of the SL300 to two schools: one in Florida and another in Virginia. Teachers, maintenance technicians, groundskeepers, and secretaries all used the radio and told us about their experience. They particularly liked the Active View display. When asked what they thought of this new display, they looked puzzled for a second, then they pressed a button and the display appeared from behind the housing in LEDs. It was a big “wow” factor.
Then they started talking about what else they liked: how slim and light it was; how it felt nice in their hand; how the controls fit nicely under their fingers. Things like the way the push-to-talk button is raised and highlighted with a “construction site” yellow ring around it so it’s easy to locate. Teachers don’t tend to use a radio every day – just in emergency situations: and that’s not a good time to learn how to use a complex device.
The carry accessories for the SL300 received some criticism, like how the elastic hand-strap wasn’t big enough. One larger individual said it was more like a pinky strap than a hand-strap. They also thought the belt clip was difficult to unclip in a hurry, so these comments were delivered to the Engineering team, who enlarged the hand-strap and created a new holster. It’s very versatile: the radio just snaps in and out, even with the hand-strap attached.
Carry accessories are a priority for this radio. As stated in the SL300 design blog, most female teachers don’t clip the radio to their belts like traditional radio users. They wedge it onto their clipboard, or leave it on their desk – which is really bad news in an emergency.
When we unveiled the SL300 to Motorola Channel Partners, they were also very impressed. Some partners asked about Bluetooth, GPS, Work Order Ticketing, and more advanced features. They thought the SL300 was a high-tier radio due to its sleek styling. While it is a basic radio, it looks very nice, and several dealers mentioned that it will sell itself.
But even though the display is a wow factor, some user groups indicated they were extremely price-sensitive, and only needed a 2-channel radio without the innovative LED display, so there is a non-display version of the SL300 available. Even without the screen, the radio is very easy to use – especially with the Voice Announcement feature. It calls out battery level, channel alias and other important information. The SL300 is integrated into the MOTOTRBO Radio Management tool, so audio files can be added quickly and efficiently.
The SL300 Is also aligned nicely with SchoolSAFE: a fantastic application designed by one of Motorola’s partners. It connects a public safety radio system to a school’s private radio system in an emergency situation, so school staff can communicate directly with first responders to resolve an issue. The teachers also get some pretty intense training so they understand emergency radio procedure.
The MOTOTRBO SL300 is a prime example of how innovation and customer engagement worked together to create a great product that will be useful and reliable for its owners.
Melissa Delatorre is the North American Product Manager of the SL300 for Motorola Solutions, Inc.
Get more information about the SL300, watch a video about its design, and read articles about SchoolSAFE from Urgent Communications and MarketWatch.com.
Developers came from as far away as Argentina, burned up social media with blogs, tweets, and photos from the various sessions and functions, and a drone stole the show, or a seat at least.The occasion was APPFORUM 2014, a three-day event hosted recently by Motorola Solutions in Schaumburg, Illinois, that offered education on the latest technologies, great connections, and an energy that was downright palpable.Mobility, Data and Change, Oh My!The central message at APPFORUM 2014 was all about mobility, predictive analytics, and change. From the keynote address to the presentation of the Hack<a>Thon awards and all of the sessions and networking in between, the conversation revolved around ramping up the developer community to write apps for data (rather than device platforms only) in order to mobilize actions for better outcomes.Tom Bianculli, senior director of Motorola’s Emerging Business and Chief Technology Office, welcomed the crowd with prescient remarks about how we are entering a second Information Age that is causing a democratization of the information we collect, and turning data into the “new coal” – the new fuel for tomorrow’s economy.Bianculli challenged developers to consider not only how data is captured and analyzed, but to think about how to act upon data so it can offer a prediction on what a customer should do next. Tom also talked about frictionless workflow, or the evolution of data capture where a machine—be it a robot or a drone—is able to conduct an evaluation and determine the right data to capture. This evolution stems from wearable technology augmentation, where the future technology becomes completely automated and user intervention is more of an exception than it is today where the worker has to actively accomplish a task. According to Bianculli, the developer who figures out the path to a frictionless workflow will be the author of the next killer application.A panel discussion that gathered the collective expertise of Joe White, vice president of Enterprise Mobile Computing Product Management; Bruce Willins, senior director of Technology Solutions Group, Enterprise Mobile Computing; Mark Kirstein, senior director, Product Management Solutions and Frameworks, and Tom Bianculli, also wowed the crowd with their input about new arrivals on the Enterprise landscape, trends in mobile devices, and security/privacy issues.After explaining how the world has turned upside down with Android taking over 80 percent of the market share, White said: “[f]or us, it’s not about the operating system. It’s about creating a platform that can generate data to drive productivity in the enterprise.”It was a drone that got most of the attention though, as one of the Hack<a>Thon prizes found its way out of the box and on to the stage, where it took over Joe White’s seat.Sessions and EventsAPPFORUM 2014 offered more than 30 sessions that ran on several different tracks (Android and Microsoft). The sessions were also categorized according to advanced, intermediate, and beginning skill levels.Bruce Willins led a popular session about whether Android is Enterprise ready, which laid out a roadmap for MSI’s OS strategy and features. Willins demonstrated his particular brand of genius when he explained the concept of Confluence, a term he coined that refers to the impact consumer devices are having on the Enterprise. Willins explained a customer still has to prepare its entire backend before getting a mobile device ready, which is why the mobile computer is the last piece of the puzzle when we think about a customer environment. Willins revealed that we are seeing a higher trend of backend functions going to Android, which means a higher demand for Android-based mobile computers. Willins spent a great deal of time expounding upon the evolution of Android, supplementing his discussion about how Android is starting to be introduced into the back of the store with forecast how Android will be coming to the warehouse soon, and described the numerous ways Android is starting to show even at the device level.In between sessions and at other networking events, I had so many interesting conversations with developers. A number of these discussions focused on Android and took on a “what could I have been thinking” type of tone. One developer told me how Android is the wave of the future and admitted that he didn’t have any idea why he ever went to Windows. A different developer was very happy to hear about the MSI Android path and told me that he learned a great deal from the security sessions. Another developer identified APPFORUM 2014 as one of the best developer events he had attended—ever. This developer paid us the further compliment of pointing out how much he appreciated the way in which MSI was able to provide information about very technical topics in easy-to-understand terms.In addition to learning from the information exchanged at sessions, at AppForum 2014 the app developers learned from each other. For example, at the Day 1 Android boot camp, we experienced issues with the sample code not running. Fearing that this snafu would create a bad impression, we were surprised to discover that our developer attendees were actually very happy to learn that the MSI ‘experts’ run into the same issues that ‘regular’ developers experience in their daily work. And everyone learned the lesson that Microsoft Word is not a good tool to use when copying and pasting lines of Java code!Instant Replay with Conference VideosWhile sipping on cocktails and savoring canapés at the evening reception that Motorola Solutions hosted at the nearby Renaissance Hotel, developers exchanged ideas and recorded impromptu videos about their conference experiences.We’ve put together an APPFORUM2014 Playlist on YouTube so everyone can hear what various thought leaders are saying about the trends that continue to drive progress in the developer community. Please take a moment and listen to...Mark Kirstein, Sr. Director, MSI-Product Management Solutions and Frameworks, explain about the importance of enterprise, enterprise mobility, and the new generation that we’re looking at with cloud computing and the enhancements around data;Eilbron Meghdies, Product Manager, MSI—Enterprise Mobile Computing, describe how excited developers were to learn about the Next Gen staging solution, which drives Android adoption, helps developers get applications on a device, takes away barriers to entry, and lowers cost and complexity;Nader Newman, Product Manager, MSI—EMC Software Tools/Utilities, depict the salient features of the Enterprise Mobility Development Kit, and how the EMDK helps to leverage the functionality in Android products;Nathan Clevenger, CTO of ITR Mobility (iFactr), an APPFORUM 2014 sponsor, chronicle the disruption in the market that is creating challenges for customers with legacy applications running on a Windows platform;Jeremy Pugh, Director of ITR Mobility (iFactr) expound upon how important it is to future-proof applications and to write applications that are OS and device agnostic in order to support the Enterprise business;Jon-Luke West, Software Engineer for Optical Phusion, Inc., recount how much he learned about RhoMobile and cross-platform development while attending AppForum, how much he appreciated “geeking out” at the Hack-a-Thon, and the cutting edge coolness of drones; andDaniel Quagliana, PMP, Global Alliance & ISV Engineering Manager at Zebra Technologies, the Platinum Sponsor for APPFORUM 2014, share his perspective on Zebra’s future.APPFORUM 2014 gave developers and engineers a unique opportunity to learn from each other by discussing the emergence of Android, common problems and frustrations, and approaches to solutions. I encourage you to sharing these videos and continue the conversations started at APPFORUM 2014.Calling All HackMasters!By far the most exciting and innovative event in all of APPFORUM 2014 was the Hack<a>Thon—the 12-hour overnight tech fest in which developers attempted to impress their peers with feats of coding skill and daring by publicly competing to create amazing next-generation enterprise apps. Hack<a>Thon was brought to APPFORUM 2014 by our sponsor RhoMobile. Winners took home their very own Parrot AR.Drone 2.0 Elite Edition, so the stakes were high. The Hack<A>Thon was about so much more than the apps that participants created. It was also about ideas, collaboration, and FUN. For example, during Hack<A>Thon, everyone had the bright idea of seeing if the drone could be used to read barcodes and RFID tags, the thought being that if one has an RFID reader attached to a drone, then the inventory can be done in a retail environment by a drone (instead of a person) flying around reading tags.The developer gurus at Hack<A>Thon also experienced issues getting a device connected to a PC. I was helping out developers who were having a very tough time trying to get the TC55 connected to their PC. We re-installed the drivers. We re-installed eclipse. We even created a new program. A moment before we were about to give up (at 1:00 a.m.) we realized the USB cable from the device was never connected to the computer. Lesson learned: connected cables are a prerequisite for a working device.In addition to devouring pizza and making the candy buffet disappear, Hack<A>Thon participants also spent a lot of time PLAYING with Lego kits and Play Doh to feed their creative souls. The team from Uberall created a Motorola logo (blue batwings with a white backround) using Play Doh. The Zebra team collectively built the Star Wars Lego ship and Jeep (lack of sleep will do that to even the most dedicated professionals). And Jon-Luc from Optical Phusion amused himself building a snowmobile out of Legos while cursing at his device for not connecting. App Developers are a Social CrowdWe also made a significant mark on the social media sites leading up to and during APPFORUM 2014. A few of our blogs were a virtual testament to the developer community’s interest in our event. One of our blogs, which listed the Top Five Reasons to Attend App Forum actually generated 30,517 views on the Motorola Communities site. A second blog that gave prospective attendees ideas about Getting Your Manager to Say Yes also generated an incredibly high amount of outside interest at 14,493 views.A series of blogs that our sponsors posted continued to lay the groundwork for the event by beginning a series of online discussions about the issues and hot topics upon which AppForum 2014 focused.To learn about what how APPFORUM 2014’s sponsor companies are positioning themselves as thought leaders in the application developer community, take a look at the following blogs in which:Brian Porter of iFactr discusses Committing to Mobility: A Perspective on AppForum 2014 from the Thought Leaders at iFactr;Velda Goodin of Scansource talks about Consumer Devices Driving New Enterprise Opportunity;Robin West shares Zebra's plans in Zebra at the APPFORUM!;Rob Galvin talks about connections & conversations around APPFORUM in Interfaces, Connections and Conversations: A Perspective on APPFORUM 2014 from the Industry Thought Leaders at RhoMobile;Kevin Lollock shares his perspective about developing technologies in The Times They are A-Changin': A Perspective on APPFORUM 2014; and finally,Dario Luaces, a colleague from one of our developer companies Uberall, posts blogs in Spanish (#APPFORUM 2014 — Medium) and English (Attending #APPFORUM) about Uberall’s plans for APPFORUM.Motorola’s social media manager Jennifer Mesenbrink put together an excellent summary about the Social Side of APPFORUM 2014. Read her article to learn more about the impact social media had on this event.And The Winners Are . . .APPFORUM 2014’s final session concluded with the announcement of Hack<A>Thon winners. This is when we had the Awarding of the Drones to the following developer teams:Team Damage Control - Jon-Luke West of Optical Phusion and Dustin Bennet and Clint Garrison, both of The Home Depot, created an in-transit accelerometer recording of goods in motion, which alerts the operator when certain metrics are exceeded, scans barcode, takes pictures, and prints the pictures on a Zebra printer;Team BarTab – Mark Bauer of Hormal Foods created an easy-to-use POS/vending app that tracks who buys what, keeps a running total of goods purchased (scanning barcoded), and prints a receipt to a Zebra printer;Team EventTrack – Esteban Butti of Uberall (a LATAM Partner) created an app that tracks a conference attendee’s schedule by scanning his or her badge; andTeam DRhoNE Report – Dan Silva, Noel Massey, Micheal Toews, Glenn Sayer, Kevin Lollock, Nader Newman and Derek Warren of Motorola Solutions, Jon Tara from our partner Watusiware, and Robin West from Zebra Technologies created an app that provides an autonomous damage (or missing item) report by flying a drone to a specific location (within a warehouse, trailer, store, etc.), taking a picture of the item (or empty space), using a worker’s mobile device to view the picture, and finally printing the picture on a Zebra printer.Same Time Next YearAll in all, APPFORUM 2014 was a smashing success. We fully intend to repeat the experience at EnterpriseAPPFORUM 2014, November 18-20 in Brussels.We’ll see you there.Ritesh Gupta is Senior Manager of worldwide Technical Operations at Motorola Solutions
Blog # 6 in a series…
How proactive labor management and reporting tools complement voice systems to increase productivity at the individual associate level.
When you visit as many warehouses and talk to as many savvy warehouse professionals as I do, you can’t help but notice the substantial productivity gains that today’s voice and multi-modal picking systems make possible. But you also can’t help but realize that those gains don’t happen all by themselves. Technology is, after all, only as good as the people who make use of it.
That’s why it’s no surprise that productivity gains made possible by voice picking technology can be significantly increased with complementary solutions that aren’t necessarily voice-driven. From what I’ve seen, this is especially true with regard to operational improvements that can be found in the symbiotic relationship between voice- and multi-modal-oriented solutions and today’s powerful labor management and reporting tools.
Individual associates are at the heart of every successful warehouse operation. While voice and multi-modal solutions offer the promise of more effective picking, put-away, receiving and other warehouse processes, it’s up to the people who use them to make them work at maximum efficiency. That’s why in a growing number of warehouses, proactive labor management is working hand-in-hand with voice solutions to optimize warehouse productivity.
It all comes down to individual accountability. Forward-looking warehouse managers want to make sure their workers are getting their jobs done as efficiently as their multi-modal technology allows. That’s why many warehouse operators are becoming more proactively involved in managing their work forces using powerful and flexible custom and/or off-the-shelf tracking and reporting solutions.
Three Major Objectives
There are three main objectives for the increased emphasis on labor management. In the best case scenario, managers want to recognize and reward individuals who are doing a great job. In today’s fast-paced warehouses, associates who are extraordinarily productive are worth their weight in gold. At the same time, managers want to be able to motivate those who are doing an adequate job, but probably could do better. Finally, and perhaps most important of all, they want to filter out those who just aren’t cutting it. Crucial to meeting each of these goals are powerful and flexible worker tracking and reporting capabilities.
There’s no substitute for first-hand knowledge and documentation of the level of efficiency you’re getting not just from your combined workforce, but also from each worker. Today’s most successful warehouse operators want the ability to mix and match today’s powerful off-the-shelf and customizable reports to provide the visibility they need into the performance and effectiveness of each individual associate. It’s much like the visibility and control your WMS gives you over your inventory, but translated to your workforce.
It’s instructive to watch a smoothly functioning warehouse in action. Voice and multi-modal solutions optimize both workflow and process, allowing the technology and worker to be as effective as possible. These solutions also tend to interact more frequently with the user, thereby collecting much more granular information about the process than was previously possible. Reporting tools can access this data and provide insights to the current process, identifying ways to streamline and improve it. This helps provide an additional boost in productivity and efficiency gains, which in turn, become significant factors in support of their strategic continuous improvement programs.
Today’s reporting tools can answer questions that previously might have required a time-and-motion study and hours of engineering support. Some examples are:
• How much time is spent traveling between locations vs. dwell time spent at the location?
• How does dwell time vary with pick task characteristics (quantity, product type)?
• What effect do slotting changes have on travel and dwell times?
• How often are exception conditions (out-of-stock, damaged goods, replenishment needed) encountered? How long do they take to resolve?
• What software features are actually being used? How often?
Reporting tools can access this data and provide insights to the current process, identifying ways to streamline and improve it. This helps provide an additional boost in productivity and efficiency gains, which in turn, become significant factors in support of their strategic continuous improvement programs, providing the visibility needed to maximize workflow and worker productivity.
Mark Wheeler is the Director of Supply Chain Solutions - North America for Motorola Solutions
Read other blogs by supply chain expert Mark Wheeler.
Learn more about Motorola Solutions' advanced Speech Process Analyzer (SPA) that captures all types of time and event information from voice-directed processes.
Are you ready to pick a new direction now? Motorola Solutions is ready to help you improve your operation.