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      • How Healthcare Communications Impact Patient Satisfaction

        Published Dec 09 2016, 9:06 PM by Ben Ansell
        • Healthcare

        image.pngHospitals provide a unique communications challenge. Many hospitals today use a variety of competing communications systems - pagers, mobile phones, landlines, even public address systems - to connect their various departments and units. In addition to that, the hospital itself can be a barrier to efficient communications. For example, shielded areas such as a lab or a basement can prevent electronic devices from receiving full cellular coverage. These issues can indirectly impact the experience patients and their families have on the hospital campus, which can have serious consequences for everyone.

        The Affordable Care Act adds more incentive for hospitals to operate at peak efficiency. Medicare reimbursements can now be reduced based on how a hospital ranks against comparable institutions in several areas, including customer satisfaction. Lack of a reliable, resilient communication network connecting reception, security, facilities, and laboratory staff can increase the likelihood that patients will not have a positive experience. Not meeting expected patient satisfaction levels reduces Medicare reimbursement by 1% currently, and will reduce it by 2% in 2017. If this trend continues, the financial impact to a hospital delivering substandard experiences could be painful.

        Hospitals can improve communications by moving to a dedicated two-way radio system configured to their individual requirements. MOTOTRBO™ radio systems delivers reliable, instantaneous, discreet connections between hospital staff. The system is separate from commercial communication networks, meaning hospital personnel can stay in touch, even when emergency situations swamp local cellular coverage. With text messaging capabilities, ear buds, and vibrating belt clips for security staff, discretion is maintained alongside clear audio.

        Given the increased focus on safety in the healthcare environment and the physical risks that hospital personnel face on the job, it becomes even more critical to equip nurses, administration staff, and security officers with MOTOTRBO radios to keep everyone connected when it matters most.

        For more information please visit

        Ben Ansell is the Global Marketing Specialist for MOTOTRBO Radios.


      • The Biggest Thing In MOTOTRBO...Since MOTOTRBO

        Published Dec 09 2016, 9:06 PM by Ben Ansell
        • Manufacturing

         Since its launch in 2007, MOTOTRBO has been the go-to radio system for manufacturers, educators, hotel employees, transportation and logistics companies, and countless other organizations across the globe. Designed to keep teams connected, and supported by a robust array of accessories and applications, MOTOTRBO has evolved along with its users. Understanding the unique needs of the industries that MOTOTRBO serves, Motorola has spent the last eight years listening to customer feedback, gathering real-world experience and creating technological innovations, and in 2016, we are proud to present: Next-Generation MOTOTRBO. These next-gen radios have the same look and feel as their predecessors, but include new feature upgrades that address some of the most pressing issues you face today:

        According to the US Bureau of Labor Statistics, in 2014 manufacturing plants recorded 4 injuries for every 100 employees, and utilities companies recorded 2.4 injuries for every 100 employees. When taken in aggregate among the nation’s more than 12 million manufacturing employees and the more than 500,000 utilities workers, there is an issue guaranteeing employee safety. Now, MOTOTRBO can help. With Bluetooth indoor location-tracking, plus precise GPS, and an integrated accelerometer that alerts team members if a worker is “down”, the entire team is more connected, and safer together. Smarter information leads to safer teams.

        Hassle-free communications enables workers to focus on the task at hand, not the radio on their hip. Wi-Fi is available in every next-generation radio, enabling no-touch radio management and fast upgrades without interrupting work. Clearer audio, with reduced background noise means calls are understood the first time, every time. The next-generation MOTOTRBO has double the RAM of current models, making your radio future-ready for whatever changes come.

        The new mandate in industries across the board is to do more with less. Have fewer interruptions in your radio communications with a radio that works with up to 8% longer range, better audio quality, higher transmitter power, and up to 29 hours of battery life on a single charge. Work with tools that amplify your impact.

        Radio communications have aided workers for decades, and MOTOTRBO is designed to bring out the best in every industry, by simplifying, streamlining, and improving your working environment. Learn more about next-generation MOTOTRBO here.

        Ben Ansell is the Global Marketing Lead for MOTOTRBO for Motorola Solutions.

      • It's All About You: MOTOTRBO 2.4 Enhances Your Customization Options

        Published Dec 09 2016, 9:05 PM by Ben Ansell

        Part two of our MOTOTRBO Update series

        Motorola Solutions has just launched a new software release for MOTOTRBO two-way radio systems. It’s focused at improving ease of use, with some new features and capabilities designed to make digital radio communications more dynamic and intuitive. So what do these new features actually deliver? Why should you care? Last week we looked at two of the major updates from release 2.4; now we’ll review additional features that have been changed for the better.

        User-Selectable Audio Profiles:
        MOTOTRBO radios are used in all sorts of places by all sorts of people. And they all have their own preferences on how the radio should sound. So we created this feature to give people flexibility.
        Firstly, there are two ambience profiles: “Loud” and “Work Group”. They’re useful when you’re working in two different areas – like a loud factory and a quiet office – or outdoors in the howling wind, and inside in your quiet truck cab. Not just shortcuts for VERY LOUD and quite quiet volume, they also enable advanced features like Microphone Distortion Control.
        Then there are the six personal profiles. With names like “Bass Boost”, they’re designed to change the tone of the sound. So if you work in a noisy factory, and prefer a “brighter” sound that cuts through background noise better, you can select “Treble Boost”.
        Check out the demo video here:

        Event-Driven Location Update:
        Dispatchers are busy people. They need to keep track of all the mobile workers in the organization, and deploy resources to wherever they’re needed. That’s why MOTOTRBO radios have a GPS receiver built in, so dispatchers can see exactly where everyone is on their console map.
        But we found a way to make it better. Using the accessory connector of the radio, you can connect it to another piece of equipment – and whenever that equipment operates, the radio will send an alert to the dispatcher to tell him what happened and (perhaps more importantly) where it happened.
        So for example, a MOTOTRBO radio in a school bus can be configured to send an alert and GPS coordinates whenever the bus door is opened.
        The radio on a utility worker’s truck can be configured to send a location report whenever the boom lift is raised.
        And a taxi’s radio can be set up to send an alert wherever and whenever the driver picks up a passenger.
        Check out the demo video here:

        To learn more about the features, tune in next week for our next blog on the updates or speak to your Motorola Channel Partner. Ask for a demonstration of the new features in the latest software release, and see what they can do to help your business.

        Ben Ansell is Global Marketing Lead for MOTOTRBO for Motorola Solutions, Inc.

      • Building a Better MOTOTRBO, with Release 2.4

        Published Dec 09 2016, 9:05 PM by Ben Ansell

        Part one of our MOTOTRBO Update series

        Motorola Solutions has just launched a new software release for MOTOTRBO two-way radio systems. It’s focused at improving ease of use, with some new features and capabilities designed to make digital radio communications more dynamic and intuitive. So what do these new features actually deliver? Why should you care? Let’s have a look at some of the bigger ones here today; and we’ll review additional features in upcoming blogs.

        Text to Speech:

        Customers love our Voice Announcement feature. It means you don’t have to look at the radio to see when settings change – the radio says so out loud. But we found a way to make it better.

        Your radio can be programmed to confirm actions or deliver alerts by playing an audio clip you choose, and now, rather than having to upload audio files for each setting, we gave the radio a voice. Now it can synthesize speech directly from the text descriptions.

        And here’s the real benefit: The feature can be applied to text messages and work order tickets, too. When a message comes in, it can be read to you instantly and automatically – you don’t even need to press a button.

        And unlike a voice call, the message will remain on your radio for future reference. For the delivery driver who needs to confirm a customer address, that means he can get an update from his dispatcher without taking his hands off the wheel. For the warehouse worker who’s picking an order, it means he can hear updates to important orders while he continues to work. For the factory maintenance technician, it means she can be alerted to urgent work order tickets even while she’s servicing a machine.

        Check out the demo video here.

        IMPRES™ Over-the-Air Battery Management:

        IMPRES Battery Management is a great way of keeping track of the long-term health of your radio batteries.

        Whenever you plug an IMPRES battery into an IMPRES charger, it reads the battery data: how well it’s holding its charge, whether it needs reconditioning, how often it’s been charged, which charger was used, and so on.

         The PC connected to the charger then gives recommendations on which batteries are reaching the end of their useful life. The implications of this are tremendous: no more unreliable batteries; no more carrying around a spare battery because you’re not sure whether your battery will run out halfway through your shift, and no more throwing away perfectly good batteries simply because they’re old and you don’t trust them anymore.

        But we found a way to make IMPRES better. Now you don’t need to connect all your chargers to a PC, because the radios will send you battery data over the air, using a MOTOTRBO data channel. The PC can be connected directly to the repeater, and the database will populate itself. So whether that radio is in a different facility or even in a different country, you can take care of all your batteries without the need for wires. Check out the brochure here.

        To learn more about the features, tune in next week for our next blog on the introductions, or speak to your Motorola Channel Partner. Ask for a demonstration of the new features in the latest software release, and see what they can do to help your business.

        Ben Ansell is Global Marketing Lead for MOTOTRBO for Motorola Solutions, Inc.

      • Making the Basics Better by Innovating Something Special

        Published Dec 09 2016, 9:05 PM by Ben Ansell

        A discussion with Motorola Solutions Designers LanTing Garra and Sanne Martens about the design of the SL300 MOTOTRBO two-way radio

        Innovation is a tricky balance. You need to understand your customers’ needs if you’re to give them something useful – but you need to add your own creativity too. Henry Ford once (allegedly) said of his Model T: “If I had asked people what they wanted, they would have said faster horses.”

        When the Motorola Innovation Design team set out to create the SL300, they were eager to fill the customer need for a basic, easy-to-use, low-cost radio. In fact, they went to the next level and took the opportunity to do something special. LanTing Garra and Sanne Martens were part of the SL300 development, and recently answered a few questions about their design process and approach.


        Q: What was your first step in the design process?

        LanTing: We started by working with our customers. We watched female teachers using older two-way radios in the US. We noticed that the radio was in their hand for most of the time, so clearly the new design had to feel good: slim and light, with rounded corners and a non-slip texture.

        Sanne: Then we saw how they used a belt clip – and it certainly wasn’t to clip the radio to their belts since most of them didn’t wear a belt! They attached it to their clipboard; they wedged it onto their fingers, they even clipped it to their bra strap. So we decided to provide better carry solutions. We settled on a neat elastic hand strap and a flexible wrist-strap / lanyardThe PMLN 7076 elastic hand strap was created to accommodate teachers’ needs.

        Q: It was all about making the basics better. How did you apply this approach when designing the display?

        LanTing: It started when we spoke to property management users in China, and asked them why they didn’t buy radios with a display. They told us that however tough we make it, they always feel a display is too fragile. We needed to do something different – so we created the Active View display: a matrix of LEDs behind the radio’s rugged front panel. It’s tough, but it’s also power efficient.

        Sanne: And even though the radio only has a 19x5 matrix, the messages scroll across the display to give the impression that you’re looking at a much bigger area.

        Q: Customers were asking for an easy-to-use product as well, how did you fulfill that need?

        Sanne: The ergonomics and intuitive design are important. A typical radio is designed with the channel and volume controls beside each other at the top, but we decided to move the volume control to the side of the radio: where you’d find it on a typical smartphone. Similarly, we changed the traditional channel selector to a rocker switch. When you pull it forward to go up through the channels, you’ll see the display scroll down; when you push it back, the screen scrolls up, which aligns with the interaction.

        LanTing: Of course performance needs to be good. A slim and lightweight radio is useless if it has poor battery life, terrible range or tinny audio performance. We started by reducing the transmitter power to extend the battery life. To echo the motto of making the basics better, a lot of hard work from Engineering teams has been put into maximizing battery life, getting the best audio performance in its class, and achieving the incredible extended range this radio can deliver with special patent-pending antenna technology.

        Thanks to LanTing and Sanne for spending some time to talk about their development of the SL300. Soon we’ll chat with some customers about their experience with the SL300, so stay tuned to Next Generation Communication by subscribing now.

        Ben Ansell is Global Marketing, MOTOTRBO for Motorola Solutions, Inc.
        LanTing Garra is Director of Innovation Design, Director in the Chief Technology Office at Motorola Solutions
        Sanne Martens is Senior User Experience Designer, Innovation Design in the Chief Technology Office at Motorola Solutions.

        Learn more about the design process of the SL300 in this video.