We grow up wanting to make our own choices, and we learn that it’s not always easy to make good decisions. We often need help with the big choices in life, as they generate the most questions. Investing in a two-way radio or WLAN system is one of these complex choices. It can present a myriad of questions regarding the ongoing support of your technology: Who can help you maximize your system availability? Who will you turn to if you require technical guidance or repair assistance? How can you stay on top of system releases and refreshes? Making a decision can be overwhelming, but fortunately, you do not have to figure out the answers to these questions alone. A trusted service partner can help you navigate the support requirements for these increasingly complex systems.
Engaging a reliable partner in the support of your system will provide you the peace of mind that system availability will be maximized through technical support for issue resolution, equipment downtime will be minimized by utilizing your services expert for fast repair turnaround times or advanced exchange of hardware components, and you will always have someone who knows the answers to your toughest technical questions.
When selecting a service partner, know what to look for. A partner who is certified or authorized by the equipment manufacturer will have the highest level of technical expertise, often through mandates by the manufacturer that the partner attend training courses in order to fully understand the intricacies of your system. As your trusted advisor, a service partner gives you the benefit of having someone a phone call away who is not only an expert in how to successfully maintain your system, but who also understands the specific needs of your organization and how you need to utilize your system to achieve maximum results.
A service partner can support you in the present, but can also help you in determining the future progression of your system by working with you and your system manufacturer to help you identify an upgrade path that will ensure your system stays refreshed to continue meeting the communication needs of your organization.
You have a lot to manage when it comes to your two-way radio or WLAN system; remember that you do not have to shoulder the responsibility on your own. Engage a trusted and manufacturer-authorized services partner to support you in the repair, technical support, and lifecycle mapping of your system. This will help get you back to focusing on the mission of your organization, and make you feel a lot better about your choice.
Lisa Van Brunt is Senior Manager, Global Services Marketing for Motorola Solutions
Entries » Blog » The Importance of Being Choosy: Selecting the Right Service Partner for Support
The Importance of Being Choosy: Selecting the Right Service Partner for Support
We grow up wanting to make our own choices, and we learn that it’s not always easy to make good decisions. We often need help with the big choices in life, as they generate the most questions. Investing in a two-way radio or WLAN system is one of these complex choices. It can present a myriad of questions regarding the ongoing support of your technology: Who can help you maximize your system availability? Who will you turn to if you require technical guidance or repair assistance? How can you stay on top of system releases and refreshes? Making a decision can be overwhelming, but fortunately, you do not have to figure out the answers to these questions alone. A trusted service partner can help you navigate the support requirements for these increasingly complex systems.
Engaging a reliable partner in the support of your system will provide you the peace of mind that system availability will be maximized through technical support for issue resolution, equipment downtime will be minimized by utilizing your services expert for fast repair turnaround times or advanced exchange of hardware components, and you will always have someone who knows the answers to your toughest technical questions.
When selecting a service partner, know what to look for. A partner who is certified or authorized by the equipment manufacturer will have the highest level of technical expertise, often through mandates by the manufacturer that the partner attend training courses in order to fully understand the intricacies of your system. As your trusted advisor, a service partner gives you the benefit of having someone a phone call away who is not only an expert in how to successfully maintain your system, but who also understands the specific needs of your organization and how you need to utilize your system to achieve maximum results.
A service partner can support you in the present, but can also help you in determining the future progression of your system by working with you and your system manufacturer to help you identify an upgrade path that will ensure your system stays refreshed to continue meeting the communication needs of your organization.
You have a lot to manage when it comes to your two-way radio or WLAN system; remember that you do not have to shoulder the responsibility on your own. Engage a trusted and manufacturer-authorized services partner to support you in the repair, technical support, and lifecycle mapping of your system. This will help get you back to focusing on the mission of your organization, and make you feel a lot better about your choice.
Lisa Van Brunt is Senior Manager, Global Services Marketing for Motorola Solutions
For more information about partnering with Motorola Solutions, please visit us online: http://www.motorolasolutions.com/US-EN/Channel+Partners