FRESH IDEAS IN PUBLIC SAFETY


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      • What Does A Browser Have In Common With NG9-1-1?

        Published 24 days ago by Craig Dollar
        • NG9-1-1 Dispatch

        Most 9-1-1 agencies know what an internet browser is. However, not many understand what NG9-1-1 is and how to transition. Almost every public safety agency is trying to figure out all the implications of next generation emergency. I have met with many customers who ask similar questions; does the solution I purchased today work for tomorrow’s standard? As Text-to 9-1-1 advances, can my command center software easily adapt? Are future standard enhancements included in my maintenance agreement? Is the system flexible to address future standard requirements?

        The transition to a next generation call system can involve an ample amount of work. Overall, agencies must be ready to plan out budgeting, technical preparation, operational planning, governance issues and more.

        As you look to integrate NG9-1-1 into your emergency communications center, CallWorks, previously called Emergency CallWorks, can answer ‘YES’ to all those questions. CallWorks provides an innovative, browser based NG9-1-1 offering that converges call taking, dispatch and mapping, together. As an integrated part of the Motorola Solutions software enterprise, CallWorks continually adapts to the latest NG9-1-1 standards.

        What’s the benefit of a browser based NG9-1-1 solution?  

        It is a reliable, repeatable system with reduced deployment time at an affordable price. Flexibility is inherently built into the browser-based solution, allowing it to be implemented on-site or hosted and scaled to the size of an organization. Want to add a new position or a new site? It’s easy to do.  

        Because the NG9-1-1 standard is constantly evolving, the other real benefit of a browser based solution is the ease of upgrade to future standard requirements. With an ongoing maintenance agreement, your system is protected. There will not be any unforeseen software expenses to meet future standard requirements, such as text to 9-1-1 with an appropriate service plan.  

        Going to NENA in San Antonio, TX – June 5th-6th?

        Please stop by the Motorola Solutions booth (#301) for a quick demo of CallWorks, first hand. We know you will be amazed at the intuitive user interface of this browser-based, innovative NG9-1-1 solution. Experience the simplicity of Text to 9-1-1, the precise location of the mapping tool and the integrated CAD. Not going to NENA? Check out Waukesha County and Stafford County talking about their CallWorks NG9-1-1 systems and see why many organizations are investing in CallWorks.

        While you are at NENA, check out these great NG9-1-1 Seminars:

        1. Monday, June 5 | What is NG9-1-1? Operations, Governance and Case Studies 

        Speaker: Dan Sawicki, Director of NG9-1-1 Motorola Solutions

        Time: 12:45 - 1:15 p.m. 

        Location: Exhibit Hall 835

        2. Tuesday, June 6 | Not Just 9-1-1: The Global Future of Emergency Numbers

        Speaker: Bill Mertka, NG9-1-1 Product Manager, Motorola Solutions

        Time: 1:30 - 2:30 p.m.

        Location: Room 303C

        3. Monday, June 5 | NG9-1-1 is Here: It All Starts With Enhanced Location

        Speaker: Reinhard Ekl, Director of Product & 9-1-1, RapidSOS

        Time: 1:30 - 2:00 p.m.   

        Location: Exhibit Hall 835

        I am so excited to share the benefits of a browser based NG9-1-1 system and what it means for the future of next generation call taking. Stop by the Motorola Solutions Booth at NENA, meet with a NG9-1-1 expert and spend some time exploring the innovations beyond Next Generation.

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        Craig Dollar is the Director of 9-1-1 Strategic Projects at Motorola Solutions.

        In 2015, Motorola Solutions purchased Emergency CallWorks to provide customers with a proven browser based solution. Beginning June 1, 2017, we have simplified the name to CallWorks but nothing else changes. It is still the same reliable, customer driven software, developed by the same people with the same relentless customer service trusted by public safety organizations. Stop by booth #301 at NENA and experience CallWorks first hand.  

        Read the CallWorks: Innovation Beyond Next Generation Blog for more information on the acquisition of Emergency CallWorks.

      • Zooming In Closer And Faster To The Citizen In Need

        Published Apr 26 2017, 6:14 PM by Reinhard Ekl
        • EMS
        • NG9-1-1 Dispatch
        • Fire
        • Law Enforcement

        April is 9-1-1 Education Month. Throughout the month this blog series will highlight different aspects of the emergency response process, including what happens when you text or call 9-1-1, and will pay tribute to the women and men behind the phones. This April, take some time to learn something new about America’s emergency response system.

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        In late December 2014, Shannell Anderson was delivering papers in Atlanta around 4 a.m when she accidentally drove into a lake. She did what anyone would do, she took out her cell phone and dialed 9-1-1. Unfortunately, her call was routed to a neighboring county’s 9-1-1 center and her location wasn’t showing up on the dispatcher’s maps. Shannell knew her exact cross streets, but unfortunately the dispatcher wasn’t familiar with the area and didn’t have access to good wireless caller location or map data.

        It ultimately took responders over 20 minutes to get to her, and she tragically died a week later in the hospital. Unfortunately, and surprisingly to some, this story isn’t unique to Shannell. This story highlights some important facts to consider when you are calling 9-1-1 from a mobile phone.

        RAPIDSOS + MOTOROLA SOLUTIONS: SOLVING THE MOBILE LOCATION CHALLENGE

        The first thing dispatchers ask you when you call 9-1-1 is “What’s the location of your emergency?” That is because if you are calling from a mobile phone, the location information that dispatchers initially receive is based on the location of the cell-tower, not the caller, and can be of limited use in pinpointing a caller’s location, especially for calls made from indoor environments. The FCC estimates that over 10,000 lives could be saved annually with better location data. As people ditch landlines and rely solely on their mobile phones, the location technologies used by wireless carriers are just not quick enough to provide timely, accurate caller location.

        INTRODUCING AN INTEGRATED SOLUTION FOR FASTER, MORE ACCURATE 9-1-1 LOCATION 

        Through the RapidSOS integration with Motorola Solutions Emergency CallWorks software, call takers are able to query the RapidSOS NG911 (Next Generation 9-1-1) Clearinghouse to get precise handset location for 9-1-1 calls through technology that is already installed on millions of smartphone devices (no app required!). Rather than relying on imprecise and often delayed Phase 2 location, dispatchers are now able to get more closer and faster location that automatically updates.

        Location from RapidSOS does not rely on a singular source like GPS (which only works outdoors) or cell tower triangulation (which works everywhere, but is very imprecise). Instead, RapidSOS leverages all enabled sensors on the device, including WiFi access Points, Bluetooth beacons and more. For the first time in Public Safety, location accuracy will be similar to the capabilities of commercial hybrid location services like Google Maps that citizens are used to.

        THE FUTURE: UNPRECEDENTED SITUATIONAL AWARENESS

        It doesn’t stop at location for wireless 9-1-1 calls. Motorola Solutions is working to integrate the full capabilities of the RapidSOS NG9-1-1 Clearinghouse into the entire emergency response workflow so first responders have unprecedented situational awareness.

        Want to learn more? Attend the upcoming Motorola Solutions Smart Public Safety Webinar about how RapidSOS and Motorola are working together to provide precise location and enhanced data to 9-1-1 call takers, dispatchers and first responders through the newest version of Emergency CallWorks products.

        Reinhard Ekl is RapidSOS Director of Product and 9-1-1.

      • EMPOWERING THE HEARING DISABLED TO CONTACT 9-1-1 VIA TEXT

        Published Apr 19 2017, 2:17 PM by Gary Bell
        • EMS
        • NG9-1-1 Dispatch
        • Fire
        • Law Enforcement

         

         

         

         

         

        April is 9-1-1 Education Month. Throughout the month this blog series will highlight many aspects of the emergency response and pay tribute to the men and women behind the call for help.  

        Within the deaf community, the process to get emergency help can be cumbersome.  It often requires the hearing-disabled person to use an older analog TDD system or contact a 711 relay center which then translates text and voice between a deaf individual and the 9-1-1 operator.

        Technology has evolved over the years whereas TTY devices have commonly become less essential for day to day interactions for the hearing or speech disabled. Many now use mobile apps, instant messaging, E-mail, video chat or text messages as a form of communications with close family, friends and other associates.

        The latest technology, Text to 9-1-1, can be a life and time saving tool for about 15% of the population(1), those suffering from a hearing loss. The person in need simply uses a familiar cell phone text process to send a message directly to the 9-1-1 center. No need to go through a relay center or use antiquated analog TDD technology.  

        Empowering citizens in uncomfortable situations to contact our 9-1-1 center in the most convenient way possible is Waukesha County’s goal.  What we want to teach our citizens is “CALL IF YOU CAN, TEXT IF YOU CAN’T “.   A voice call is still the best choice since the dialog between the dispatcher and citizen is valuable, but text is a viable alternative and critical for those who are unable to speak.  

        Not only can Text to 9-1-1 help the hearing and speech disabled community, but it is also a critical tool for those in difficult situations where a voice call might put them in harm’s way, for example a home invasion or domestic abuse.  

        Whereas the Text to 9-1-1 can be a life saving addition to any 9-1-1- system, there are some limitations. Carriers do not provide location information with a text, so it is imperative the user sends location information along with the call for help. And just like regular text messages, they can take longer to receive and may be received out of order or not at all.    

        Only about 700 of the over 5800 PSAPS in the US have text to 9-1-1 capabilities. This technology is a critical addition to any NG9-1-1 system, not as a standalone system but as an integrated, public safety grade process with other voice handling operations. Answering the call from the hearing and speech disabled community is a critical benefit of adding Text-to 9-1-1.

        Gary Bell, ENP,  Director of the Waukesha County Department of Emergency Preparedness.

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        Waukesha County, Wisconsin recently went live (March 2017) with a public safety grade text to 9-1-1 solution utilizing Motorola Solutions Emergency CallWorks 9-1-1 system. Our system can now receive voice calls and text messages. Currently Waukesha, along with the rest of the state of Wisconsin does not receive MMS messaging to include: group text, pictures or videos but through an ESINet implementation, plans to address this in the future. 

        For more information on Waukesha County Text to 9-1-1 capabilities check out the following news articles:

        “We want to make sure our citizens are safe:” New text-to-911 service unveiled in Waukesha Co.

        Text-to-911 now available in Waukesha County

        Reference 1: www.nidcd.nih.gov/search/site/Deaf%20population%20statistic

      • 9-1-1 Education Month: How Much Do You Know About 9-1-1?

        Published Apr 05 2017, 8:38 PM by Paul Cizek
        • EMS
        • Dispatch Software
        • NG9-1-1 Dispatch
        • Fire
        • Law Enforcement

        April is 9-1-1 Education Month. Throughout the month this blog series will highlight many aspects of the emergency response and pay tribute to the men and women behind the call for help.  

        It is estimated that on average, individuals in the U.S. and Canada will call for emergency support at least twice during their lifetime. On the other side of the phone is a team of highly trained professionals working hard and following a finely tuned process to get you the help you need.This April, take some time to learn something new about America’s emergency response system.

        To start off, let’s test your knowledge on how much you already know about 9-1-1.  

        But don’t let the knowledge stop at end of this quiz! Join our Smart Public Safety Webinar on April 19th to learn more about how 9-1-1 call takers focus on capturing citizen information to initiate a faster response.

        To continue learning about 9-1-1,listen to how Nashville Emergency Communications Center enhanced safety for citizens and tourist through smart dispatch integration. 

        *Statistics in this blog are sourced from Random Facts and Interesting Trivia for the Curious Mind

        Paul Cizek is Director of NG9-1-1 Operations at Motorola Solutions.

      • Thank You 9-1-1: The Hidden Heroes of Public Safety

        Published Apr 12 2017, 2:26 PM by Josie Slaughter
        • EMS
        • Dispatch Software
        • NG9-1-1 Dispatch
        • Fire
        • Law Enforcement

        April is 9-1-1 Education Month. Throughout the month this blog series will highlight many aspects of the emergency response and pay tribute to the men and women behind the call for help.  

        I heard about the tornadoes on the news - it looked frightening, and the aftermath was devastating to say the least. As days passed, I was grateful to learn lives were not lost in the disaster. But I wanted to learn more, so I reached out to the Director of Operations at Orleans Parish Communications District, not knowing what to expect. In response, I was told the story of the resilient people behind the scenes. I wanted others to understand them, to hear them, to meet the faces behind the call for help.

        I had wanted to learn more - and learn more I did when I met the telecommunicators who took on New Orleans' biggest tornado this February. As the story of their determination started to unfold, it became clear that these heros were unseen, but irreplaceable nonetheless. These are the hidden heros of 9-1-1. And this is their story:

        New Orleans is a city that expects hurricanes, not tornados. But on February 8, 2017, New Orleans was hit by the strongest tornado the city ever recorded. Wind speeds topped 150 mph and nearly 700 homes were damaged in five parishes. Many surprised New Orleanians found themselves looking down the barrel of a monster. First responders from across the city—Police, Firefighters, and EMTs—mobilized to rescue people trapped in the storm’s path or from the collapsed buildings left in its wake. 

        But they weren’t the first first responders to take action that day. Behind the scenes, a group of 9-1-1 call takers and dispatchers were working together under enormous pressure to field the flood of calls spurred by the natural disaster. Their composure kept panicked citizens calm. Their expertise drew out the information police, firefighters, and EMTs needed to locate and rescue the storm’s victims. And their compassion helped thousands of people get through some of the most terrifying moments of their lives.

        These hidden heroes rose to the occasion on a day few thought they would ever see. But this is just one shining example of what 9-1-1 dispatchers and call takers do every day around the country, to keep both citizens and responders in the field safe. Their dedication inspires us to keep innovating so every responder can be their best in the moments that matter.

        We’re forever grateful to the telecommunicators who are behind the scenes of public safety but are always there. Thank you.

        Help us honor them during National Public Safety Telecommunicators Week by telling their stories with the hashtag #DutyRunsDeep.

         

         

         

         

         

         

         

         

         

        Josie Slaughter is Senior Global Marketing Manager at Motorola Solutions

      • NG9-1-1 Will Save Lives… And Money: Motorola & Talari Team Up

        Published Feb 16 2017, 9:50 PM by Tom Guthrie
        • NG9-1-1 Dispatch

        The promise of NG9-1-1 is a smart system that allows whatever type of media that is most relevant in an emergency to be sent to 9-1-1, whether that be texts, pictures, video, sensor information, or just a good, old-fashioned voice call.  It’s a world where citizens can ask Alexa to call 9-1-1 in an emergency and she can automatically provide relevant information about you, any sensors in your household – is the fire alarm going off? – or even live video from your security system.

        The other (less talked about) promise of NG9-1-1 is that it’s not going to be cheap. Many PSAPs (Public Safety Answering Points) I’ve talked to worry about how they will afford all of the new costs that come with upgrading their current system.

        Top of mind to me and many PSAPs are the transport costs associated with an NG9-1-1 network. All the new media in the world is worthless if that critical information doesn’t make it to its intended destination. Missing or incomplete information could lead to misrouted first responders, or worse, sending responders with the wrong skill set to handle an emergency – potentially jeopardizing the safety of the both the public AND the responders. Currently, the number of technologies that provide this necessary reliability (such as Multiprotocol Label Switching – MPLS) is limited, and the technology providers that offer them know that and charge accordingly.

        We want to make ultra-reliable, but affordable, network communications in NG9-1-1 an everyday reality across the USA, and we’ve found another company that shares that passion — Talari Networks.

        Talari is a leading provider of SD-WAN technology that focuses on engineering the WAN to provide superior mission-critical application reliability and resiliency. Their solution supports physical and cloud locations that are connected through a combination of different networking technologies including MPLS and broadband Internet. In the case of 9-1-1, their technology can take multiple commodity Internet links and deliver a WAN that exceeds MPLS reliability at a much more affordable price.

        Motorola Solutions and Talari believe that this technology could offer an exciting opportunity to provide PSAPs greater flexibility and affordability for transporting their NG9-1-1 data. We’re excited to let you know that we’re exploring strategic ways to combine our expertise in NG9-1-1 systems with Talari’s domain knowledge of SD-WAN networking to make the next generation of 9-1-1 life saving, and affordable.

        Tom Guthrie | Vice President | Smart Public Safety Solutions

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