April is 9-1-1 Education Month. Throughout the month this blog series will highlight many aspects of the emergency response and pay tribute to the men and women behind the call for help.
It is estimated that on average, individuals in the U.S. and Canada will call for emergency support at least twice during their lifetime. On the other side of the phone is a team of highly trained professionals working hard and following a finely tuned process to get you the help you need.This April, take some time to learn something new about America’s emergency response system.
To start off, let’s test your knowledge on how much you already know about 9-1-1.
But don’t let the knowledge stop at end of this quiz! Join our Smart Public Safety Webinar on April 19th to learn more about how 9-1-1 call takers focus on capturing citizen information to initiate a faster response.
To continue learning about 9-1-1,listen to how Nashville Emergency Communications Center enhanced safety for citizens and tourist through smart dispatch integration.
*Statistics in this blog are sourced from Random Facts and Interesting Trivia for the Curious Mind
Paul Cizek is Director of NG9-1-1 Operations at Motorola Solutions.
I heard about the tornadoes on the news - it looked frightening, and the aftermath was devastating to say the least. As days passed, I was grateful to learn lives were not lost in the disaster. But I wanted to learn more, so I reached out to the Director of Operations at Orleans Parish Communications District, not knowing what to expect. In response, I was told the story of the resilient people behind the scenes. I wanted others to understand them, to hear them, to meet the faces behind the call for help.
I had wanted to learn more - and learn more I did when I met the telecommunicators who took on New Orleans' biggest tornado this February. As the story of their determination started to unfold, it became clear that these heros were unseen, but irreplaceable nonetheless. These are the hidden heros of 9-1-1. And this is their story:
New Orleans is a city that expects hurricanes, not tornados. But on February 8, 2017, New Orleans was hit by the strongest tornado the city ever recorded. Wind speeds topped 150 mph and nearly 700 homes were damaged in five parishes. Many surprised New Orleanians found themselves looking down the barrel of a monster. First responders from across the city—Police, Firefighters, and EMTs—mobilized to rescue people trapped in the storm’s path or from the collapsed buildings left in its wake.
But they weren’t the first first responders to take action that day. Behind the scenes, a group of 9-1-1 call takers and dispatchers were working together under enormous pressure to field the flood of calls spurred by the natural disaster. Their composure kept panicked citizens calm. Their expertise drew out the information police, firefighters, and EMTs needed to locate and rescue the storm’s victims. And their compassion helped thousands of people get through some of the most terrifying moments of their lives.
These hidden heroes rose to the occasion on a day few thought they would ever see. But this is just one shining example of what 9-1-1 dispatchers and call takers do every day around the country, to keep both citizens and responders in the field safe. Their dedication inspires us to keep innovating so every responder can be their best in the moments that matter.
We’re forever grateful to the telecommunicators who are behind the scenes of public safety but are always there. Thank you.
Help us honor them during National Public Safety Telecommunicators Week by telling their stories with the hashtag #DutyRunsDeep.
Josie Slaughter is Senior Global Marketing Manager at Motorola Solutions
We are all busy people. We understand the need to make every minute count. A quick search of Google turns up advice on how to maximize the minute to: train for a triathlon, make the most of a vacation, teach in a classroom, improve brain power, start an exercise program, enjoy the holidays and so on.
Holiday Tips to Maximize Time
Based on Forbes, some suggestions for maximizing time during the holidays:
-Break down goals into steps
-Know when to say no
-Don’t worry about other commitments
-Above all enjoy nurturing social times
Agencies need to Maximize the Minute, Too
When responding to a cry for help from the citizens there are several ways to make the most of every minute.
FOUR WAYS TO STREAMLINE WORKFLOW EFFICIENCIES
Capture citizen inputs efficiently
Agencies need to start by capturing citizen information more efficiently. Today 70% of citizens are using cellular phones to make calls to 9-1-11.
With over 240 million calls to 9-1-1 every year, this means about 170 million calls are coming in from cell phones or smart devices. As citizens use cell phones as their primary communication device, they also believe they should be able to text to 9-1-1
Dispatch the right resources to the right places
Information is no longer just a verbal message. It now involves identifying the closest available resources, receiving inputs from 9-1-1 finding relevant historical data based on an incident location and sharing that information quickly to the field.
Access information in the field for effective response
Most first responders have computers in their vehicles to receive information from the dispatch center quicker however to maximize response applications need to extend beyond the vehicle. Applications are a mainstay to doing their job right, says 67% of respondents to a 2016 Policeone survey. When an officer leaves the vehicle, information needs to follow as well.
Wrap up an incident and record relevant information
Once a perpetrator is caught, the responding officer has multiple processes to complete before actually booking an offender. This can be a laborious task, often requiring the officer to spend hours in the station house but with an automate the booking process- the workflow can be condensed.
Making every second count, requires a software platform that is designed specifically for public safety with a seamless flow of information at every step along the incident response work stream. From the moment a call comes into 9-1-1, agencies need tools that quickly go to work sharing information in less than five keystrokes with dispatch where the right resources are identified, plotted on a map and quickly dispatched to the scene of an incident. This seamless flow of information between call taking and dispatch can save critical seconds when time is most critical.
New PremierOne software updates are now available to help maximize the four stages of incident management and workflow efficiencies.
WATCH THIS 50 SECONDS VIDEO TO LEARN MORE
Josie Slaughter is the Senior Global Marketing Manager, Smart Public Safety Solutions for Motorola Solutions