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      • Keep Your Radios Powered Up!

        Published Dec 09 2016, 9:28 PM by Scott Model

        Motorola’s Battery Refresh Program provides a convenient and cost-effective solution to battery replacements.

        Every day, police officers, firefighters and EMT’s rely on their APX™ two-way radios to work seamlessly – even when exposed to extreme conditions. But a radio is only as good as the battery powering it, so a dead battery means a useless radio. First responders must know that their batteries are ready to go when they are. When a radio battery fails, officers can find themselves in a dangerous situation. Unfortunately, this happens more often than it should as first responders don’t have immediate knowledge of their battery’s charge – something they don’t have time to check when they’re quickly grabbing a radio in response to an urgent situation.

        batteryimage.PNGTracking, testing and replacing batteries over time can be a frustrating and tedious task, but one that if not carried out properly can leave you facing stock availability issues and scrambling to find replacements.

        It’s therefore critical to ensure you have a proper supply of replacement batteries and that they provide optimum reliability.

        Motorola’s Service from the Start program can make this easier to manage. The Battery Refresh Program allows you to lock in a fixed-price for IMPRES batteries for your APX radios and receive a shipment of replacements covered under the comprehensive service plan within a 4-year period, so that your radios are always powered and ready to go. You can be confident that the replacement batteries will keep your radios up and running and be available when you need them – and you’ll save up to 25% compared to buying batteries individually on an “as needed” basis.

        With one simple call, Motorola ships out the number of batteries you need and at the end of the 4-year period, your remaining batteries are shipped to you automatically. Take advantage of the Battery Refresh program to get the best performing batteries for your money. Motorola’s IMPRES batteries can be charged 150 additional times compared to a standard battery – that equates to a 43% increase in charge cycles. And, users can see the battery level to know the exact battery capacity available – no surprises and reduce your risk with IMPRES batteries for your APX radios.

        Click here to learn more about Motorola’s Battery Refresh Service.

        Scott Model is the offer manager for Battery Refresh at Motorola Solutions.

      • Broadcast Critical Text Alerts to First Responder at One Time

        Published Dec 09 2016, 9:28 PM by Motorola Solutions

        “A 6’3” white male wearing blue jeans, a black hoodie with a snake tattoo on his right hand just robbed a bank.”

        Did you know that in 2014, the US Department of Justice reported nearly 4000 bank robberies in the US, more than 10 per day? There were 63 victim injuries, 13 deaths and 31 hostages taken in these robberies - posing a real threat to our communities. When a bank robbery call comes in to 9-1-1, dispatching the description of the perpetrator to all available officers in real time is vital to solving the crime quickly. Dispatch communicates a voice description and now they can also send a Be-On-the-Look-Out (BOLO) broadcast talkgroup text message to officers. Everyone in the talkgroup receives the message at the same time.

        If we take the story one step further, having received a group text message with the description of the bank robber, now a beat officer across the street from the bank sees the fleeing suspect get into a truck, and sends a discrete text back to dispatch with a license plate number. The dispatcher runs a query against the database and finds the vehicle wanted in a second armed robbery and sends another broadcast text message with the suspect profile to alert officers that the suspect may be armed and dangerous. Text messages allow officers to reference the suspect profile information and free up dispatchers' time. With all of the detailed information rapidly shared, the probability the perpetrator is quickly apprehended by a traffic officer a few blocks away greatly improves.

        Easily Broadcast a Text Message to a Radio Talkgroup InstantlyASTRO-25-advanced-messaging-image.jpg
        Beginning with the ASTRO 25 release 7.16, dispatchers through either the ASTRO 25 Advanced Messaging Solution Smart Client, PremierOne™ CAD, or the MCC7500/MCC7100 console can quickly send talkgroup text messages like a BOLO, Amber Alert or Severe Weather notification to a large group of individuals at the same time.

        In addition, Advanced Messaging Solution allows officers to leverage their data enabled APX™ radio as a powerful information sharing tool. From the radio, an officer can:

        • Send and receive free form or pre-programmed text messages
        • Run database queries
        • Receive BOLO’s and dispatch notifications
        • Send and receive messages with smartphones
        • Communicate silently with other officers or dispatch in potentially dangerous situations where sensitive and reference information needs to be shared

        Going to APCO? Stop by and see Broadcast Text Message in Action
        I will be at APCO in Washington DC, August 17th & 18th demonstrating the ASTRO 25 Advanced Messaging Solution from initiating a query on an APX radio, sending a Broadcast text message to a talkgroup, to sending a text message between ASTRO APX radios and a smartphone. See for yourself how the Advanced Messaging Solution can augment your voice communications with the quick sharing of critical information such as a bank robber’s description. Stop by Motorola booth #1633 and let’s explore the ways it could help your organization.

        Not going to APCO? Take a look at this video which demonstrates how Advance Messaging Solution can benefit your agency.

        Leave me a comment below with your question and I will get back you quickly.

        Erwin Silver is the Senior Product Manager for the ASTRO 25 Advanced Messaging Solution at Motorola Solutions.

      • Ease of Software Application use Means Quicker Response Time

        Published Dec 09 2016, 9:28 PM by Motorola Solutions

        New Emergency CallWorks 9-1-1 system is a flexible design, simple to use.

        9-1-1 call taking is a very stressful job! It is my responsibility to make it as easy as possible to get the job done. It takes about 10-12 months to train a new dispatcher and once trained, changes in the way they do their job becomes challenging. The learning curve for new applications is critical when lives are on the line with every call. When new technology comes along it is paramount we introduce the technology quickly. The less complicated and the more intuitive the technology, the easier it is to get my dispatchers up to speed.

        We needed to replace our 9-1-1 call taking equipment.
        Stafford County’s 9-1-1 call taking equipment was at the end of its useful life. After taking a look at a variety of competitive solutions we choose to replace it with Emergency CallWorks (ECW) CallStation® application. We chose CallStation because of its flexible software platform, ability to adapt to NG 9-1-1 features coming down the pipeline as the standard matures, and ease of use for the dispatcher on the front line saving lives.

        Complete training program gets dispatchers up to speed quickly.ECW05.jpg
        As we got close to completion on the new system, there was a multi-tier approach to training. First, our dispatchers took an on-line ECW University course at their pace and time availability where they learned the basics of the system. This laid the foundation for the hands-on trainer led classroom course which went smoothly because of the foundation everyone already had. When we made the changeover, the same trainer came back, gave a quick refresher course and was there to answer questions as the dispatchers went live on the new system − a big help in relieving anxiety with the new system. As ECW updates the software, on-line University training classes will educate dispatchers at their convenience, saving a lot of time and money compared to holding classroom training sessions. The amount of time we spent training for the new system was ideal and the dispatchers were very comfortable when we went live.

        Call takers like the new system.
        Change can be hard, especially when you have been using the same system for 15 years and lives are on the line with each call, but honestly there were very few complaints about the new system. I would say the new application has made call taking even more efficient. Dispatchers like it. It makes their job easier. The user interface is so intuitive, complete with a mini numeric key pad where many repetitive functions can be pre-programmed, reducing key strokes. And then there’s the new interactive map. I can’t say enough good things about the interactive map. It has made a big difference in the way we dispatch. We can now see all the 9-1-1 calls coming in. We can quickly visualize clusters of like calls together and make sure we are leveraging our resources to cover the entire county, not just the I-95 corridor where our clusters occur.

        Look to the future.
        The new 9-1-1 call taking system is so much more flexible then our older system. AS NG 9-1-1 evolves to include text-to-9-1-1 in the near term and future functionality like video-to-9-1-1, I have the confidence we will be able to easily adapt and migrate because we have built a great foundation. During the initial installation of the Emergency CallWorks system the team assigned − from the program manager to the installer to the trainer − was very professional and thorough. It really gives me the assurance we have found a partner for not only today, but for the future.

        Emegency CallWorks will be attending the Association of Public-Safety Communications Officials APCO tradeshow- come see a demo of CallStation at booth #1633.

        Read more about Stafford County's partnership with Emergency CallWorks and Motorola Solutions here.

        Carol Adams is the 9-1-1 Director for Stafford County, VA, a 21 seat 9-1-1 center which recently purchased a Motorola Emergency CallWorks 9-1-1 system with mapping to replace their antiquated 15 year old 9-1-1 system.

      • Women in Law Enforcement are an Inspiring Group

        Published Dec 09 2016, 9:28 PM by Tracy Kimbo

        Last week I was able to spend time at the National Association of Women Law Enforcement Executives (NAWLEE) conference hosted by the University of Connecticut Police Department in Hartford CT. It was inspiring to be around so many successful female executives in law enforcement to hear their challenges and learn from their experiences.


        In 2013, the US Department of Justice reported that only 13% of all law enforcement officers are women and these numbers have not changed much over the past few years. The goal of NAWLEE is to network, mentor and challenge women to take leadership roles in their agencies. Each year the conference recognizes one outstanding officer as Woman Law Enforcement Executive of the Year, an award co-sponsored by NAWLEE and Motorola Solutions. This year the committee honored Major Dawn Layman, a phenomenally dedicated public safety executive, passionate about helping law enforcement personnel, especially women, to advance their careers.

        Major Layman began her career as a police officer in Pennsylvania in 1989, moving to the Lenexa Police Department in 1993. Today, she is the Division Commander for the Lenexa Police Staff Services department which includes technology, dispatch, technical services, property and evidence, and public service officers. Dawn is honored to be part of the Lenexa Police Department (LPD) and to have been given the many opportunities to excel in her career. She is proud of the men and women of LPD and feels it is truly a blessing to work with such a great team on a daily basis.

        NAWLEE_v2.pngTwenty years ago, as a two-year patrol officer, Dawn was invited to her first NAWLEE conference. It was an exciting time for her as she met female law enforcement leaders, attended seminars, networked and set forth to be a leader of change. Today, NAWLEE is a better organization because of her leadership. As NAWLEE President (2011-2012) Dawn initiated the first truly strategic plan, recruited new members and inspired women to advance in their careers. Currently she is Chair of the Mentoring committee, a position she holds near and dear to her core values of relationship building, teamwork, career development and coaching.

        In her home town of Lenexa, Kansas, Major Layman instituted a mentoring program matching new hires with personnel two ranks higher. After the program showed successful results for law enforcement personnel, the vision was carried forth to a city wide mentoring program for all Lenexa municipal workers. In addition to mentoring, Dawn introduced a professional development program to the Lenexa police department. It has helped countless officers to take control of their careers.

        At the 2015 NAWLEE conference Major Layman also spoke on the topic of Implementing body worn camera systems after helping Lenexa PD to introduced body worn cameras to every sworn officer and many of the code enforcement personnel and some fire fighters.

        Congratulations to Major Dawn Layman. She exemplifies everything the Woman of the Year Award stands for: leading change, leading people, building coalitions, driving results and building the next generation of female law enforcement executives.

        To nominate an individual for next year’s award please visit NAWLEE or send an email to

        Tracy Kimbo is Manager of Law Enforcement Solutions at Motorola Solutions.

      • Problem Solved: Entering Data on Multiple Applications is a Thing of the Past

        Published Dec 09 2016, 9:28 PM by Julie Folden

        Visit Motorola at APCO in booth #1633 and see a truly integrated information sharing demo

        For most of the officers I talk to, the mobile data terminal (MDT) is their lifeblood. With it, they have the ability to receive silent dispatch, get incident updates, run queries, and view directions. However, when the officer leaves the vehicle and MDT, they leave all that information behind and rely on voice communications or handwritten notes. Most officers carry smartphones but have limited access or integration to their public safety applications on the smart device. This leads to officers not having incident updates or query access while on scene.

        The new reality: information can travel from device to device with you.Handheld (1).png
        PremierOne™ Handheld and PremierOne Mobile offer a seamless solution when integrated in a PremierOne Suite environment. All CAD incident information appears on both the handheld and mobile devices. When personnel enter information in one device it automatically appears on all other synced devices, including what is available for dispatchers. Incident updates and queries run on a smartphone and are automatically available on the vehicle laptop. Personnel no longer a need to re-enter data or rerun a query when returning to their vehicle to write a report, saving time and making their job easier.

        Mapping and geofencing are seamless, too.
        The PremierOne Advanced Resource Location shows the officer both in and out of the vehicle. The officer’s icon on the CAD display changes to reflect their status: they appear with the unit icon while in the vehicle, and appear as a person while outside. The same map appears on the mobile and handheld so officers know the location of others. When a geofence is established as a geographic boundary around a hazard or undercover operation, personnel are alerted as they enter or exit the area based on their location. The flow is seamless from device to device, and incident to incident.

        See it for yourself at APCO – The PremierOne mobility solution for handheld and mobile.
        I will be at APCO this year with the latest Integrated Information Sharing demo - integrating PremierOne™ Handheld and Mobile with the PremierOne Suite. You will be able to experience firsthand how the two applications offer a single solution. Join me for an interactive demonstration of our mobility solution, and see how we provide full access to dispatch information in the vehicle and on smart devices, like the rugged Motorola LEX L10. You will experience status monitoring, field-initiated incident creation, incident updates and query submission from a driver’s license barcode scan. All information is seamlessly shared across platforms - in your car, in your hand, and in the dispatch center. First Responders want their devices to act as one now it is possible with the PremierOne Suite of products. Follow Motorola Solutions at APCO, and join me in booth #1633 and experience it for yourself.

        Not Going to APCO?
        If you’re interested in additional information on PremierOne Handheld or PremierOne Mobile, send me an email at You can also check out the latest information on the PremierOne Suite of Products. Watch the new PremierOne Suite Video, listen to Randall County, TX or Bernalillo County, NM talk about their PremierOne CAD system.

        Julie Folden is a Public Safety Mobility Applications Product Manager for Motorola Solutions, Inc.