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Entries » Blog » Interoperability, Crucial to an Effective Response

Interoperability, Crucial to an Effective Response

Created 41 days ago by Jacob Kishter
  • EMS
  • NG9-1-1 Dispatch
  • Fire
  • Law Enforcement

There is always something going on in Washington D.C.  We face all the same crimes as other major cities but we also have lots of events and activities, from the 22 million annual visitors who visit our various tourist sites to presidential motorcades, protests at national monuments and memorials, and special events on the National Mall.  These activities rely on an organized response, requiring the Metropolitan Police Department (MPD) to interoperate with multiple D.C. agencies such as fire, EMS, secret service, Metro Park and also neighboring agencies from Montgomery County and Prince George’s County, Maryland.

Shared Radio Communication System

The coordination between multiple agencies happens at the Office of Unified Communications (OUC) which operates the 9-1-1 center and the shared radio system for 27 agencies allowing us to easily coordinate an effective response. As a MPD officer in the field, I rely on the dispatcher to provide information on where we need to be and the background on the situation we will encounter. We also provide information back to the dispatcher about what is happening on scene, building a close partnership with the dispatcher to manage an effective response.

The radio I carry is my lifeline.  It not only allows me to coordinate response, it also allows me to get additional help if I am in a tough situation.  We get calls that originate in the 9-1-1 center, but we also come across situations in the field that need additional support and I know I can rely on my radio to get the help and response I need from my own agency and other agencies, too.  

Multi Agency Collaboration

My job is to help protect the citizens and visitors to Washington D.C. so they can have a safe and enjoyable time while in the District. Having an effective interoperable communication system makes my job easier because I can seamlessly coordinate responses with other agencies. Take a listen as our dispatchers in the Office of Communications talk about multi agency collaboration.

Attending IACP? Learn More:

The International Association of Chiefs of Police (IACP) will be hosting their annual conference October 6-9th in Orlando Florida. If you are planning to attend the conference please make sure to stop by the Motorola Solutions booth #2201 and learn how interoperable communications makes an officer’s job easier.

The Washington D.C. Office of Unified Communications handles 1.8 million calls per year making it one of the busiest 9-1-1/ 3-1-1 centers in the country. The center serves over 27 law enforcement agencies, including police, fire and EMS. On the non-emergency 3-1-1 side, support is provided to 14 agencies. Check out the Washington D.C. Unified Communications Department Overview Case Study Video.

Jacob Kishter is Commander (Retired), Washington D.C. Metropolitan Police Department.