April 8 – 14 is designated as National Public Safety Telecommunicators Week to honor 9-1-1 Emergency Call Takers and Dispatchers who serve as the lifeline to thousands each day who need help. 9-1-1 service has been a part of our lives for 50 years, and this is the one week each year dedicated to recognizing the importance of the work these men and women do. However, the role they play in our communities is critical to remember and appreciate every day.
It takes a special kind of person who is expert at facing a workshift full of unpredictability, having tremendous patience and dealing with tons of stress. The role requires being detail oriented, quick, courteous and calm during the chaos of emergencies…and, their actions may mean the difference of life and death.
The dedicated service of these hidden heroes, who are the essential link between law enforcement and emergency response personnel, is priceless and vitally important. At Motorola Solutions, we are humbled and proud to work alongside thousands of PSAPs and Emergency Communications Centers and to equip Call Takers and Dispatchers with the tools to successfully answer calls for service including CallWorks, VESTA, PremierOne and Spillman Flex.
Thank you, First, First Responders for all that you do!Dan Twohig is the Vice President of Software Enterprise at Motorola Solutions.