The promise of NG9-1-1 is a smart system that allows whatever type of media that is most relevant in an emergency to be sent to 9-1-1, whether that be texts, pictures, video, sensor information, or just a good, old-fashioned voice call. It’s a world where citizens can ask Alexa to call 9-1-1 in an emergency and she can automatically provide relevant information about you, any sensors in your household – is the fire alarm going off? – or even live video from your security system.
The other (less talked about) promise of NG9-1-1 is that it’s not going to be cheap. Many PSAPs (Public Safety Answering Points) I’ve talked to worry about how they will afford all of the new costs that come with upgrading their current system.
Top of mind to me and many PSAPs are the transport costs associated with an NG9-1-1 network. All the new media in the world is worthless if that critical information doesn’t make it to its intended destination. Missing or incomplete information could lead to misrouted first responders, or worse, sending responders with the wrong skill set to handle an emergency – potentially jeopardizing the safety of the both the public AND the responders. Currently, the number of technologies that provide this necessary reliability (such as Multiprotocol Label Switching – MPLS) is limited, and the technology providers that offer them know that and charge accordingly.
We want to make ultra-reliable, but affordable, network communications in NG9-1-1 an everyday reality across the USA, and we’ve found another company that shares that passion — Talari Networks.
Talari is a leading provider of SD-WAN technology that focuses on engineering the WAN to provide superior mission-critical application reliability and resiliency. Their solution supports physical and cloud locations that are connected through a combination of different networking technologies including MPLS and broadband Internet. In the case of 9-1-1, their technology can take multiple commodity Internet links and deliver a WAN that exceeds MPLS reliability at a much more affordable price.
Motorola Solutions and Talari believe that this technology could offer an exciting opportunity to provide PSAPs greater flexibility and affordability for transporting their NG9-1-1 data. We’re excited to let you know that we’re exploring strategic ways to combine our expertise in NG9-1-1 systems with Talari’s domain knowledge of SD-WAN networking to make the next generation of 9-1-1 life saving, and affordable.
Author: Tom Guthrie | Vice President | Smart Public Safety Solutions