Leslie Rabon, from the Leon County Sheriff's Office in Florida, joined Motorola Solutions and other public safety agencies to provide direct feedback that is shaping the new Missions capability within CommandCentral Aware around real-world operational needs.
There are people who talk about public safety technology. Then there are people who live it — who spend every day inside a real-time crime center, watching how software either helps their analysts do their jobs or quietly gets in the way. Leslie lives public safety technology.
As executive director of intelligence operations and analysis at Leon County, she brings 23 years of intelligence experience to the job. She oversees a team that spans intelligence analysis, crime analysis, fusion and a multi-agency real-time crime center. The team operates as a regional asset for 13 counties across northern Florida — and a team she credits with everything.
In her career, Leslie has watched the field transform from limited, paper-based processes into the sophisticated, data-driven operations that define modern public safety.
CommandCentral Aware is Motorola Solutions' real-time operations software, used by more than 400 public safety agencies and 63,000 users across North America. It unifies 9-1-1 calls, Computer-aided dispatch (CAD) incidents, radio locations, video feeds, drone footage and other real-time data into a single, secure operating picture — giving intelligence analysts the visibility they need to respond faster and more effectively.
For Leon County, it's not a peripheral tool. It's central to how the real-time crime center runs. Analysts rely on CommandCentral Aware to coordinate across agencies, surface critical intelligence and support law enforcement response from the moment a call comes in until a case is closed or handed off.
Tallahassee presents a unique operational challenge. Surrounded by 13 rural counties, with three major universities, multiple major transportation corridors and an active criminal landscape that doesn't respect county lines, Leon County's real-time crime center must operate as both a local and regional resource simultaneously. CommandCentral Aware makes that possible.
Earlier this year, Motorola Solutions gathered a group of CommandCentral Aware customers at its facility in Plantation, Florida. The purpose: to preview the new Missions module and get direct feedback from the analysts and intelligence directors who would actually use it.
Leslie was one of the attendees — and the experience left a clear impression.
"It was very interesting to see different peers from across the country that are utilizing this technology and the different ways they're implementing it in their communities," she said. "That meeting for me was very enlightening. I learned some new ideas from my colleagues. We were able to share ideas, share processes and really learn from each other."
What made the session particularly effective wasn't just the preview of new functionality. It was the caliber of the conversation. Agencies from different jurisdictions, with different sizes and different operational realities, sat in the same room and worked through the same problems together. Practitioners pushed back on what wasn't working. The Motorola Solutions development team listened — and within hours, incorporated feedback directly into the platform.
"I was very impressed with the development team," Leslie said. "Within hours, they took these ideas and things that were one-dimensional on paper and built them in the system."
The Missions module represents a fundamental shift in how real-time crime centers structure and measure their work.
Missions is a unified digital workspace within CommandCentral Aware. It allows operators to log, analyze and measure every action in real time, from the moment a situation develops until it's resolved or transitioned. Motorola Solutions' interactive AI, Assist, operates continuously within each Mission to surface the most relevant camera feeds, drone footage, responder locations and incident details — keeping operators focused on what matters rather than jumping between screens.
Each Mission functions as a reviewable timeline. Supervisors can see exactly how an incident was handled, what data was accessed and how long each step took. That visibility – in the form of a KPI dashboard – translates directly into operational improvement and a clear return on investment.
For Leon County, the impact is immediate. "Each of our analysts typically spends the end of their day manually filling out a form to log their incident and investigative work," Leslie noted. "Tracking work through Missions will cut our analysts' administrative time in half, while giving us up-to-date insights on how their work is making our communities safer."
The collaborative packaging of intelligence is another capability that stands out. When Leon County's real-time crime center works a case and transitions it to investigators or a partner agency, there's historically been significant time spent on catch-up — re-explaining what was done, reconstructing the timeline, repeating steps already taken. Missions changes that. The packaged mission record gives the next team a complete picture of what's already been done, so they can move forward rather than start over.
"Being able to have a record we can package and give to them is saving time and resources. They're not going to have any questions as to what the real-time crime center did."
For a regional asset serving 13 counties — many with limited resources and different levels of technology access — that ability to share structured intelligence across boundaries carries real consequences for community safety.
The Missions preview meeting was more than a product briefing. It was an example of what Leslie believes should be standard practice across the industry: genuine, operational collaboration between agencies and the companies that build the tools they rely on.
"Collaboration is very key because you are creating a more efficient and effective product, and you're really getting the feedback from those that use this product every single day," she said.
That principle extends beyond the relationship between agencies and vendors. Peer-to-peer learning among intelligence professionals is, in Leslie's view, one of the most underutilized resources in public safety.
"There's nothing better than having a group of peers who are using the software where we can really drill down to what works — not for you as an individual agency, but for our partners," she said. "If I can take the best from everybody, I can create a stellar, robust, efficient team."
The conversations that happened in that room in Plantation didn't stay in that room. Relationships built across a few days of shared work have continued well beyond the meeting itself — through follow-up questions, shared processes and an ongoing exchange of best practices.
"The things we talked about can ultimately have a national impact," Leslie said, "no matter the agency's size."
That's the standard Motorola Solutions is working toward: not just building software, but building the conditions in which that software gets better because the people using it have a real voice in shaping it.
When asked what she's proud of, Leslie doesn't talk about the technology.
She talks about her team.
"I would not be sitting where I am without them," she said. "Every single day they show up and give 110%, no questions asked."
Intelligence analysts rarely appear in the headlines. They operate behind the scenes — working data, connecting patterns and supporting law enforcement responses in ways the public rarely sees. For Leslie, the opportunity to sit in a room with Motorola Solutions developers and peer agencies wasn't just about professional development. It was about the team.
"Being able to represent my team — that's probably my proudest moment," she said.
The Missions component is built for exactly these people. It reduces the administrative burden on analysts, gives supervisors real visibility into the work being done and helps ensure that no part of an investigation gets lost when a case transitions hands.
Public safety agencies are under mounting pressure to do more with less — more calls, more data, more complexity, with finite budgets and finite teams. The answer isn't simply more technology. It's better collaboration between agencies, between developers and users, and between jurisdictions that share the same regional threats.
CommandCentral Aware Missions functionality is a meaningful step in that direction. For agencies considering how to strengthen their real-time crime center operations, the question worth asking isn't just what technology does — it's how that technology was built and whether the people using it had a real say in shaping it.
At Leon County, they did.
Learn more about our portfolio of CommandCentral products and the importance of peer collaboration in law enforcement.