Flex classes you don’t want to miss at Summit 2026

From April 19–22, 2026, the Walt Disney World Swan and Dolphin will transform into the epicenter of public safety innovation. For Flex users, this year’s Summit is about more than just software updates; it’s about an interwoven ecosystem designed to make every role, from the dispatcher to the jailer, more efficient and secure.

Here is how the most important Flex sessions connect to build a stronger roadmap for your agency.

Strengthening the core: platform & connectivity

Every great operation starts with a solid foundation. What's New: Flex Platform sets the stage by introducing Windows Server 2025 compatibility and the roadmap for Red Hat 10. This technical groundwork directly enables the modern experience found in the Current State of the Flex CAD Web Client. By moving toward a subscription-based model, your agency can dispatch from a browser, providing ultimate operational flexibility.

To keep that foundation rock-solid, Flex CAD Continuity Services is a must-attend for leadership. It interweaves with your platform strategy to support your 'always-on' mission, keeping operations steady even during server maintenance or unexpected outages.

Smarter workflows, fewer clicks

If your focus is the user experience, we are attacking "button fatigue" across the entire suite.

• In dispatch:What’s New: Flex CAD and GIS introduces the ability to merge and unmerge active CAD incidents, along with an updated CAD Map that includes improved road closures.
• In the field: This data-rich environment flows into Dispatching With Flex's Newest Capabilities, where the new Relationship Field for Involved Persons allows call-takers to immediately identify victims or witnesses and give responders a clear picture before they arrive.
• In the office: Experience a new era of agency insights with An Update on the New Reporting Dashboards in Flex as we move reporting away from legacy systems and into the cloud. We will explore how these cloud-native dashboards provide real-time visibility into officer productivity, CAD operations and critical incident data to help you make informed decisions on the fly.
• Embracing the next generation of data: During What's New: Flex Records, discover how AI-driven features are transforming from optional tools into agency "must-haves." This session explores how we are making AI accessible to Flex users and how our cloud evolution supports a more efficient and connected Records experience.

Beyond the technical data schemas, your agency’s mapping strategy is what powers a faster operational response. Our GIS teams provide expert training to help you maximize your spatial data through these essential sessions:

• GIS showcase: Step into a visual gallery of cutting-edge mapping implementations. You will see how agencies across the country utilize spatial data to transform their response and gain inspiration for your own jurisdiction.
• What in the world is GIS?: This session is perfect for non-technical users as it demystifies Geographic Information Systems. It explains the who, what and why of mapping in a public safety context to provide a clear understanding of how these tools support your mission.

Security and insights are no longer "extra" features — they are interwoven into every login. Unified ID and Time-based One-Time Password (TOTP) for Flex Users introduces time-based one-time passwords and retires legacy login methods, providing a more secure, modern authentication process across all Flex apps.

Once your users are securely logged in, you can unlock the power of your own data. An Introduction to PowerBI and Flex shows you how to pull raw CAD and Records data into visual dashboards. Whether you are tracking response times or crime trends, this session bridges the gap between raw data and actionable intelligence.

Streamlining jail operations

The mission doesn't end when the arrest is made. This year, we are bringing the "fewer clicks" philosophy into the correctional facility. The New and Improved Flex Jail app modernizes inmate management by bringing the 'fewer clicks' philosophy directly into the correctional facility.

• The new Cell Check feature allows an officer to scan one barcode to log activity for an entire cell.
• The updated mobile app now separates the warrant and bond fields, providing clearer data for officers on the move.

Mastering the Flex ecosystem this April

The sessions at the Swan and Dolphin are designed to show you a Flex that is faster, more secure and easier to manage. By attending, you aren't just learning about new features — you are learning how to interweave these tools to create a safer environment for your responders and the community you serve.

With registration now closed, it’s time to finalize your Summit roadmap. Download the Summit 2026 app to build your schedule, navigate the Swan and Dolphin, and make sure you don’t miss a single essential session. We can’t wait to see you there from April 19–22!

Download the app.