Motorola Solutions 9-1-1 call routing serves over 50 million people in North America.
Sold as a subscription service, it includes 9-1-1 call routing, Location Services (ESRP, LDB, ECRF, LVF, SI), ESInet (Emergency Services IP Network), Location Data Management and Quality Assurance, OSP Migration Services, Dedicated Public Safety Network & Security Operations Center, Cyber Response, Logging, Analytics / Visualization.
We are excited to add VESTA NXT Router, formerly CommandCentral Router, to our 9-1-1 call routing service portfolio. VESTA NXT Router is a multi-cloud, i3-compliant solution, offering not only cloud platform diversity but physical infrastructure redundancy and diversity as well. We discussed some of the benefits of a cloud call routing solution vs. a solution hosted in data centers throughout a region or country with Sam Bard, Director of Product Management for Motorola Solutions’ NGCS (Next Generation Core Services).
Sam Bard: VESTA NXT Router is a multi-cloud, i3-compliant solution for 9-1-1 call routing. It offers both cloud platform and physical infrastructure redundancy and diversity.
Sam: Faster and more efficient realization of Next Generation 9-1-1 features, functionality, and capabilities, both upon initial deployment and across service life cycle.
Sam: Customers benefit from improved resiliency, security posture, and a more efficient and secure way to implement new functionality in a shorter timeframe from testing through configuration and turn-up due to centralized automation. It’s faster and less disruptive, and not constrained by physical hardware and data center forklift lifecycles.
Sam: With a cloud-native system, perpetual state-of-the-art compute technologies and more powerful, intelligent computing can be leveraged. More sophisticated, intelligent applications and machine learning can monitor behaviors, establish a baseline for normal activity, and identify and react to abnormal or performance threatening activity or situations. This helps monitor the health of the services and improve availability and continuity of 9-1-1 operations.
Sam: VESTA NXT Router uses a multi-cloud, microservices-based architecture, where the application is divided into smaller, independently deployable services, rather than a traditional “monolithic” structure.
Sam: Our multi-cloud strategy protects your services from outages and design flaws that can happen with a single cloud provider, or even a specific part of a service. This approach boosts uptime, ensures smoother operations, and allows us to quickly roll out new features, fix bugs, and implement solutions for you. For 9-1-1 agencies, this means diverse technology and continuous access to the latest advancements without needing major, disruptive updates.
Sam: Our use of diverse cloud providers means our service is provider-agnostic, ensuring both diversity and resilience. If a given cloud provider experiences a service event, your service remains available. This approach also lets us leverage the best and emerging features from each provider as they evolve. Subscribing 9-1-1 authorities and PSAPs won’t have to worry about server hardware lifecycles or isolated data center damage. Plus, VESTA NXT Router is a fully virtualized architecture that can be operated from multiple physical locations in real-time within the cloud provider’s infrastructure as operational needs change.
Sam: Yes. Adding capacity is soft provisioning effort (keyboard strokes), rather than requiring physical hardware augmentation and associated onsite staff work in a physical data center.
Sam: In a traditional data center, your systems are housed in one physical location. If a major event like a severe weather incident affects that area, your services could go down. With cloud computing, your services are highly resilient and distributed. This means if a problem occurs in one part of the country, your critical operations are automatically and seamlessly processed in unaffected regions across the country.
Sam: Cloud environments are built with layers of security on a massive scale that make them inherently more robust against threats like Denial-of-Service (DoS) attacks. These attacks try to overwhelm a system with traffic. Essentially, cloud environments are designed from the ground up to withstand challenges and keep your services running, offering a level of continuous availability and protection that’s very difficult and costly to achieve in a single or even multiple regional traditional data centers.
Thank you Sam. We know a lot more about cloud call routing now!
For more information on NG9-1-1 call routing, visit these blogs:
Location-based routing: the FCC Report and Order
Delivering call based on location
Improving response: NG9-1-1 interagency communication
For more information on Motorola Solutions cloud 9-1-1 call routing, visit: www.motorolasolutions.com/callrouting.