PremierOne CSR (Motorola Customer Service Request)
Give your citizens the quality and speed of service they deserve.
Manage citizen requests from first contact through issue resolution. GIS technology helps maximize efficiency and enhance reporting. Citizens can instantly interact with their government via computer or smart phone, increasing constituent satisfaction.
How to Buy
In 2005, Calgary, Alberta, became the first Canadian city to adopt “3-1-1” as a single number for citizens to call with non-emergency questions or requests. Since then, Calgary’s 3-1-1 Center has continued to lead, making municipal government ever more accessible, responsive and accountable. Calgary uses the Motorola PremierOne™ Customer Service Request (CSR) technology to manage citizen services and administer a wide range of internal work processes. The city continues to improve services while making operations more efficient, delivering greater value for the taxpayer dollar.
A closer look at Motorola's CSR financial impact after 12 months of operation in Baltimore's Department of Public Works.
Improving the delivery of service to residents of Chicago while reducing the cost.
Motorola's CSR system provides residents in multiple jurisdictions with access to city and county agencies via one 311 number.