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PremierOne CSR (Motorola Customer Service Request)

Give your citizens the quality and speed of service they deserve.

Manage citizen requests from first contact through issue resolution.  GIS technology helps maximize efficiency and enhance reporting. Citizens can instantly interact with their government via computer or smart phone, increasing constituent satisfaction.

  • PremierOne CSR Citizen Web

    Give citizens 24 hour a day, 7 day a week self-service access to government information and services.

  • PremierOne CSR Mobile

    Increase the productivity of your workers in the field with wireless access to customer service requests.

  • PremierOne CSR

    Transform the way you deliver government services with workforce automation.

Experience Motorola

Customer Stories

  • Premier One CSR Calgary Case Study

    In 2005, Calgary, Alberta, became the first Canadian city to adopt “3-1-1” as a single number for citizens to call with non-emergency questions or requests. Since then, Calgary’s 3-1-1 Center has continued to lead, making municipal government ever more accessible, responsive and accountable. Calgary uses the Motorola PremierOne™ Customer Service Request (CSR) technology to manage citizen services and administer a wide range of internal work processes. The city continues to improve services while making operations more efficient, delivering greater value for the taxpayer dollar.

  • Miami Dade 311 Service Request System

    Motorola's CSR system provides residents in multiple jurisdictions with access to city and county agencies via one 311 number.