On-site Field Services - Motorola Solutions USA

On-site Field Services Motorola-authorized technicians arrive on site within hours of your call



Overview

On-site Field Services

WITH A SINGLE PHONE CALL, A TRAINED AND QUALIFIED LOCAL TECHNICIAN COMES TO YOUR LOCATION TO DIAGNOSE AND RESTORE YOUR NETWORK

Working closely with Motorola’s System Support Center (SSC) and Network Operations Center (NOC), the field technician will also provide routine maintenance while restoring your system. Included with this service is technician dispatch. Professional dispatch agents take your call, open a case to track, triage it to the appropriate response team and monitor technician site arrival, response and restore time to ensure compliance with your contracted terms.

Features and Benefits

Vital component of network performance
Motorola-authorized technicians arrive at your location equipped and ready to keep your system operating at peak performance

Quick on-site response
Choose the level of response that fits the needs of your organization, whether you want 8x5 or 24x7 availability and 4-hour response or 2-hour response

Response and restoration
Once on site, your local technician will perform network diagnostics, remove malfunctioning components, re-install new or reconditioned components and get your network back up and running in record time

Reduces ongoing resource costs
Less capital required to purchase test equipment, hire additional technicians and keep them current with your technology

Inclusive
You also get Dispatch, which enables you to get the process rolling with one phone call – case and escalation management ensure that response times are met and activity reports are generated so you can keep track of system activity

A technician near you
Local presence is assured with more than 900 Motorola-authorized service locations in North America, and all service center technicians have access to Motorola in-house engineers and network design teams as an additional level of support for more complex network issues

More than 2,300 customers
Customers around the country have entrusted network support to Motorola On-Site Field Services to keep their systems performing at peak performance

At a Glance