DCSIMG

Field Sales

INTERACT MORE EFFECTIVELY WITH CUSTOMERS, GROW CUSTOMER BASES

Three of your most valuable assets are your brand, your customer base, and the field workers who support them. When field workers can perform pre-sales, sales, and route accounting activities; more effectively interact with customers; and more immediately respond to their requests and requirements, they can sell faster and grow customer bases. In a hypercompetitive market, access to reliable and differentiated technology solutions can allow you to achieve peak efficiency leading to greater profitability and cash flow.

Situation

At each customer site, field workers handle the complete sales cycle — from the ordering process to the delivery of product, invoicing, returns, merchandising and the general management of the customer relationship. How efficiently and effectively these workers perform this wide variety of tasks can have a substantial impact on the level of service your customers receive. When you don’t have real-time visibility into inventory and planogram compliance or site-specific competitive tactics, you’re not optimally prepared for a sales call and may miss out on valuable opportunities to cross-sell and up-sell. And lack of real-time order management could cause delays in product availability that leaves retail shelves empty, resulting in lost sales for both you and your customers.

Solution

Field Sales solutions equip your personnel with mobile computers and other purpose-built devices so they can effectively respond to customer requests and requirements. Agility is improved using real-time visibility to take advantage of new opportunities, optimize product mix and immediately counter competitive threats. Field workers can perform pre-sales, merchandising, sales and route accounting activities, accept payments, issue credits, capture customer signatures, and more effectively interact with customers. With access to a wealth of product information, including available inventory, pricing and any current promotions, field workers are better prepared to answer customer questions and up-sell during the ordering process and you will boost your sales in the field.

Results

  • New products sold faster and more often
  • More sales opportunities per shift
  • Greater predictability and visibility in buying signals / demand forecast
  • Differentiated and compliant brand positioning and experiences
  • Higher effectiveness/impact of marketing spend
  • Increased customer bases
  • Enhanced customer satisfaction
  • Improved free cash flow

Solution Elements

Service from the Start for Devices

Service from the Start for Devices offers coverage and expanded services at a lower cost per year. Ensure that your device is back in your hands quickly to minimize any interruptions.

MC45

The MC45 is the affordable way to give your workers the real-time information they need to get the job done right, right on the spot, preventing lost sales — and lost customers.

DEX Cables

Communication cables that transmit digital or voice-directed data to a customer's inventory system at delivery time.                     

MC9500

The Motorola MC9500-K raises the bar for premier rugged mobile computing, incorporating breakthrough ergonomic design and features to support the most demanding field mobility applications.

Device and Asset Management Services

Capture, track and manage your inventory of mobility devices and assets at the click of a button. This service identifies lost devices and more.

Tablets

The ET1 offers everything you need — from security and durability to flexibility and manageability. With WLAN or WWAN connectivity, you can count on the ET1 to deliver all the information your workforce needs to get the job done.

Handheld Computers

Handheld technology designed for retail, public agencies, logistics and mobile fleets results in organizational knowledge into the field, instantly and accurately.      

WorkaboutPro 3

Created for the mobile worker, the WORKABOUT PRO™  is ideal for employees across a range of industries, including mobile field services, logistics, warehousing, transportation, manufacturing and more.