Motorola EDGE™ Service Assurance Software Suite Motorola EDGE™ Service Assurance Software Suite

Motorola EDGE Service Assurance Software Suite enables our broadband service provider customers to provide their subscribers with a differentiated end-user experience. As the digital home evolves so does its support burden and support costs. Service providers want to avoid and shorten lengthy support calls and to reduce expensive truck rolls; EDGE provides the tools operators need to do this. It enables service providers to remotely manage services and devices, extend management into the home network,enhance Help Desk customer care troubleshooting and provides tools for multi- screen consumer self-help. Futhermore, Motorola EDGE promotes retention of high-value subscribers. Subscribers may respond to various advanced IP-based solutions but ultimately it's the quality of service—both from the technology itself and in terms of customer service—that will keep subscribers in place.

EDGE provides broadband service providers with increased visibility into the home network and provides them with ability to automate activation and troubleshoot a myriad of standards-based connected devices within the home. Furthermore, EDGE provides them with the ability to monitor usage and performance, managing service quality for their subscribers. As a result of these capabilities, EDGE:

• Reduces the cost of deploying and supporting subscriber devices, networks and services.
• Enables the delivery of differentiated services through improved customer care.
• Accelerates the delivery of new media services.
• Enables better operational decision making through access to enhanced usage and performance information.
• Provides for robust northbound interface and custom scripting, for more flexibility and long- term cost savings to provider.

EDGE is a multi-protocol management solution; it supports a number of industry standard protocols, including Broadband Forum's TR-069 standard, SNMP, OMA-DM,WIB, Telnet and HTTP DL Server.

EDGE includes a variety of applications and modules targeted to meet the service management needs of today's broadband solution providers:

Applications:

• EDGE Manager Remote Management Software Platform - The cornerstone of the new EDGE software family (an evolution and capabilities expansion from award-winning Motorola’s legacy NBBS Platform). Motorola’s EDGE Manager—a field-proven application for broadband service providers, with more than 20 million devices worldwide currently under management—is a multi-protocol management solution that supports Broadband Forum's TR-069, SNMP, OMA-DM,WIB, Telnet and HTTP DL Server protocols.
• eCare - a support center application enabling HelpDesk agents to have user authorized remote access or control of customer desktops for real-time diagnostics and delivery of scripts, that can automatically reconfigure browser, email or other settings—with a push of a button.
• MotoPLYR - a diagnostic application for IPTV Set-tops from Motorola and some select third-party vendors, allowing real-time self-diagnostics and reporting.

Motorola’s EDGE Manager can further be enhanced with the addition of a number of optional modules to assist operators with future service expansions, including:

• Individual Protocol Packages (including TR-069, SNMP)
• HomeNet Gateway Package (pre-built suite of diagnostics and use cases for remote management of home gateways)
• SpeedTest (DOCSIS^® 3.0 speed test, available with Motorola DOCSIS 3.0 CPE)
• Mediaroom™ Set-top Adapter (for connection and management of Microsoft® Mediaroom set-top devices)
• Voice Manager (pre-built suite of diagnostics and use cases for VoIP deployments)