Managed Infrastructure Services - Motorola Solutions India
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Managed Infrastructure Services



Overview

Managed Infrastructure Services

With Motorola’s Managed Infrastructure Service, we take on the responsibility for keeping your wireless infrastructure available. We manage the day-to-day technical operations of your wireless network, allowing you to focus your resources on core business opportunities.

We understand the importance of operating your network efficiently and effectively – and have the experience to know how to do it. Network management and operating costs are optimised and predictable; our efficiencies lead to reduced operating expenditures to manage and maintain your wireless network.

To help you achieve high availability, reliability and quality of your wireless network infrastructure, Motorola offers a complete end-to-end management solution, customised to your specific requirements.

At a Glance

Managed Services Delivery CenterProvides oversight and coordination of all the network activities associated with the technical operation of your system, including:
  • 24-hour, 365-day operations
  • Network quality key performance indicators for network availability and network quality management
  • Monitoring and fault investigation
  • Dispatch of engineer to your site when required
  • Problem reporting and escalation management
Hardware Management
  • Provides end-to-end responsibility for corrective and preventive field operations services, including all elements of the wireless infrastructure
  • Service request management, including deployment of on-site field engineering and hardware repair
Proactive Configuration ManagementProvides pre-planned change management for customers' wireless infrastructure elements
  • Scheduled updates of wireless infrastructure element configuration files
  • Deployment of planned firmware updates

Details