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Privacy Policy

 

This Statement applies to the online processing of personal information via web sites operated by Motorola Solutions, Inc. ("Motorola Solutions") and its worldwide affiliated companies and subsidiaries (See About Motorola Solutions). Highlights of Motorola Solutions' Online Privacy Statement follow immediately below, or read the full text.

What personal information is collected?

 

We collect personal information you voluntarily choose to provide such as your name, address, email address, phone numbers and/or other categories of personal information, such as payment card information.

 

Our web server logs may collect additional information, such as the domain names of visitors to our web sites, in order to measure the use of our web sites and to improve content.

 

We may use cookies to manage areas of our web site and to deliver a better web site experience to our users. You have choices with respect to cookies.

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How is my personal information used?

 

We may use personal information to facilitate order processing; to contact you if a problem arises with your order; to facilitate the employment application process; or for other uses consistent with this Statement.

 

Except as outlined in this Statement or on our web sites, we do not provide your personal information to third parties without your consent.

 

We share the information you provide with Motorola Solutions subsidiaries and related companies.

 

We may also share your personal information with third-party business partners so that they may provide services to Motorola Solutions that are consistent with this Statement and our web sites, or as part of a specific product, service, or promotion.

 

In addition, we may disclose personal information in special cases, such as when we believe in good faith that the law requires it.

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What choices do I have?

 

If you do not want to receive e-mail, direct mail or targeted advertisements regarding our products and services, simply tell us when you provide your personal information or by following the directions on our web sites to remove your name from our mailing list(s). Click here to manage your communications preferences.

 

You have the right to access (review, correct, amend or delete) your personal information by contacting Motorola Solutions.

 

If you have established a "user profile" on a Motorola Solutions web site, you may change the information you provided by visiting that portion of the web site and resubmitting your information.

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What about information security?

 

When you place an order or provide personal information, we employ certain security measures, such as encryption where appropriate.

 

The personal information you provide may be transmitted, used, stored and otherwise processed outside of the country where you submitted that information, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in your home country.

 

Regardless of where these activities occur, we take appropriate steps to ensure that your information is treated securely.

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What about my child's privacy?

 

Our web sites are intended for use only by persons over the age of 13 or as required by local law. Persons under the age of 13 should not submit personal information to Motorola Solutions.

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How do I contact Motorola Solutions?

 

Please direct any questions concerning Motorola Solutions' privacy practices to privacy1@motorolasolutions.com. Requests to unsubscribe from ("opt-out" of) communications from Motorola Solutions can be managed here. Or, mail your inquiry/request to:

 

 

 

Motorola Solutions, Inc.
Attention: Privacy Compliance Program
P.O. Box 59263
Schaumburg, IL U.SA. 60159-0263
Motorola Solutions India Private Limited
No. 66/1 Plot No.5
Bagmane Tech Park
C.V. Raman Nagar, Banalore 560093, India

Motorola Solutions recognizes privacy and security as being concerns for most individuals accessing the Internet, including our customers. This Statement describes how Motorola Solutions collects, uses and safeguards information you provide when using our web sites in accordance with the relevant legislation for the countries in which such data is being processed. By using our web sites, you consent to the collection and use of your information by Motorola Solutions as set forth in the policy currently in effect. Any changes to this Statement will be posted on our web sites, so please check back periodically to ensure you have the most current Statement.

Motorola Solutions has adopted a set of binding corporate rules ("BCRs"), which have been approved by the appropriate Data Protection Regulators in the European Union, effective May 2, 2013. For a copy of Motorola Solutions BCRs click here. The BCRs ensure that personal data of covered individuals in the European Union is protected while being processed by any of MSI's affiliates around the world. The information commissioner's Binding Corporate Rules Authorization is available at the ICO UK Website. For more information click here.

Motorola Solutions also complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  The company has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view the company's certification, please visit http://www.export.gov/safeharbor/.

This Statement of privacy practices discloses the privacy policy for Motorola Solutions' public web sites. It applies to web sites operated by or on behalf of Motorola Solutions, Inc. and its world-wide affiliated companies and subsidiaries. Please read this Statement to understand the following:

 

Product and Services
When a visitor places an order with us, Motorola Solutions may collect personal information about you, including name, title, company, address, email address, phone numbers and, in rare instances, other categories of personal information, such as payment card information, drivers license numbers, social security numbers (or equivalent national identification numbers) and date of birth.

Marketing 
We may ask you for and collect personal information at other times, including when you enter a sweepstakes or contest; participate in a promotion or marketing campaign sponsored by Motorola Solutions or one of its business partners; when you want to find out about service offered in your area; when you complete surveys or other questionnaires; when you participate in a user forum or blog hosted by Motorola Solutions or one of its business partners; when you send an email to Motorola Solutions.

Recruitment
We will collect personal information when you express interest in employment with Motorola Solutions. Data that may be collected by Motorola Solutions or one of its business partners includes, but is not limited to, names, contact information, CV or resume, date of birth, compensation information, race and ethnic origin.

Other Information Collection
We may also collect personal information when you engage in other activities on the sites. Our web server logs collect the domain names of visitors to our web sites. This information is aggregated to measure number of visits, average time spent on a Motorola Solutions web site, pages viewed and web site usage information. We use this information to measure the use of our sites and to improve the content of our sites. Aggregated information is not used in such a form that would enable direct connection of any personal information to our visitors.

In some cases, Motorola Solutions, as part of its business relationship with a retail business or other business or government customer, may be asked to receive, gather, store, or analyze information about the users, consumers or potential consumers of that business or government organization. In such cases, the business or government organization will be responsible for determining how the information will be used and for providing notice and taking any other legal steps with regard to the collection and use of such information.  

Mobile Applications and Use of Information in the Social Computing Environment
Motorola Solutions also provides social computing tools on some of its Web sites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.

When registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement.

Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms may be made broadly available to others inside and outside Motorola Solutions.

Information for Business Partners
If you represent a Motorola Solutions business partner, you may visit Motorola Solutions' sites intended specifically for business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and business partners generally. For instance, this may involve using your information to send you details of business partner programs, including product offerings or special opportunities. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or Motorola Solutions' customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.

Information for Suppliers
If you represent a Motorola Solutions' supplier, you may visit Motorola Solutions' Web sites intended specifically for use by Motorola Solutions' suppliers. We may use the information provided on that site in connection with entering into or performing purchases, contracts, or other transactions with you or related business partners (such as customers). For example, this may include sharing information with other parts of Motorola Solutions, Motorola Solutions' business partners, customers, shipping companies, financial institutions and postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent, and other Motorola Solutions' suppliers generally.

 

When you are on a Motorola Solutions site and are asked for personal information, you are sharing that information with Motorola Solutions, Inc., its subsidiaries and related companies. Additionally, if you purchase a product or other device requiring service, your personal information may be collected by a third party company working with Motorola Solutions. Motorola Solutions may also contract with third party companies to perform services for Motorola Solutions on its web site that require these companies to collect personal information (e.g. hosting a web site sweepstakes, promotion or survey, or selling software downloads, online job application).

In addition, Motorola Solutions' web sites may be operated by third parties, or may allow third party vendors to provide products and services directly to Motorola Solutions customers. Such relationships are designated with a "Provided By" or "Powered By" company legend or logo, or other similarly worded designation. If you desire to purchase a product or service from such third party, your personal information will be collected by the third-party company, and shared with Motorola Solutions. You may review the privacy practices of the third party either by clicking the link on the bottom of the page, or by clicking on the "Provided by Company" logo, which will take you to their web site. Additionally, when you purchase or download software applications from Motorola Solutions or a third-party, your personal information is shared with the software developer/licensor in order to register you as a licensed software user, and to permit them to provide you any required support. If you are concerned about the privacy policy of a certain developer or software company, you may contact them directly or visit their individual web sites. The Motorola Solutions web site may also contain various links to third-party web sites. These sites may provide additional information, goods, services and/or promotions. These sites are owned and operated independently of Motorola Solutions, and have their own separate privacy and data collection practices. Any information you provide to these web sites will be governed under the terms of their privacy policy, if any. Motorola Solutions has no responsibility or liability whatsoever for the independent actions or policies of these independent sites, and is not responsible for the content or privacy practices of such sites.

 

When you enter our site, our server may attach a small text file to your hard drive called a cookie.   A "cookie" is a text file containing small amounts of information which is downloaded to your device when you visit a website.  These cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie.  Cookies help Motorola Solutions deliver a better web site experience to our users. Please refer to allaboutcookies.org website for more information about cookies.

We may also use cookies to measure traffic patterns, and which areas of the Motorola Solutions site you have visited, and your visiting patterns. This information collected by using a cookie is sometimes called "clickstream." We use this information to understand how our users navigate our site, and to determine common traffic patterns, including what site the user came from. We use this information to make site navigation and product recommendations, and to help redesign our site in order to make your experience on our site more efficient and enjoyable.

We may also use this information to better personalize the content, banner ads, and promotions that you and other users will see. This helps Motorola Solutions deliver you the content you want when you want it, in order for you to make better purchasing decisions. Motorola Solutions uses third parties to track user clickstreams. These third party companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., in some jurisdictions, IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest or relevance to you.

You have choices with respect to cookies. By modifying your Internet browser preferences, you have the ability to accept all cookies, to be notified when a cookie is set, or to reject all cookies. Please note that, if you choose to reject all cookies you will be unable to use those services or engage in activities that require the placement of cookies.

Motorola Solutions' primary goal in collecting personal information is to facilitate order processing, to communicate regarding business matters, to enable us to contact you if a problem arises with your order, or if there is some other need to reach you. Additionally, if you purchase a product or other device requiring service, your personal information may be used to obtain a credit report if necessary. Such information is required to complete a purchase transaction. This information may also be used to provide you with a customized experience on our site, which includes interactive communications and other services. The Motorola Solutions site may also contain optional registration, surveys and questionnaires asking for information, as well as several opportunities for visitors to ask questions. We use the information you provide to help us design and build better products, to customize your shopping experience, to work better with you as a business partner, and to provide advice and purchase recommendations. Taking part in any of these segments is always optional and voluntary.

We also use the information we collect to help target valuable marketing and advertising offers. This kind of advertising may be done with banner ads as well as promotional emails sent by Motorola Solutions, or by third parties under contract with Motorola Solutions. Motorola Solutions may also match user information with third party data to help us better understand our customers.

Motorola Solutions also conducts research on our users' demographics, interests, and behavior based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and serve our users. This research is compiled and analyzed on an aggregated basis so as to prevent identification of personal information relating to any one individual. Motorola Solutions may share this aggregated data with our business partners.

 

Except as outlined in this Statement or on our web sites, Motorola Solutions does not provide your personal information to third parties without your consent. Please note that, in special cases, we may need to share information without acquiring consent, such as when we believe in good faith that the law requires it, or to identify, contact or bring legal action against someone who may be violating our sites' Terms of Use or may be violating Motorola Solutions' or other's rights or causing injury to or interference with Motorola Solutions' or others' property.

In addition, Motorola Solutions shares the information you provide with Motorola Solutions subsidiaries and related companies. If you or your company purchase a product or other device requiring service, your personal information is shared with the relevant service provider. Additionally, if you express an interest in a product requiring a particular type of service, Motorola Solutions may share your personal information with your local service provider in order to determine whether such service is available in your area.

Motorola Solutions may share your personal information with third-party business partners so that they may provide services to Motorola Solutions that are consistent with the terms of this Privacy Statement, and this web site (e.g. database management, sending targeted emails, software sales, and conducting sweepstakes and other promotions on behalf of Motorola Solutions). Motorola Solutions takes great pride in utilizing only reputable business partners. Motorola Solutions may also, on occasion, provide personal information to third-party businesses as part of a specific product, service, or promotion.

Motorola Solutions shares web site usage information about visitors to our web sites, who have received a targeted promotional campaign, with reputable third-party advertising companies for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party advertising companies note some of the pages you visit on our web sites through the use of pixel tags (also called clear gifs). The information collected by our third-party advertising companies through the use of these pixel tags is not personally identifiable.

 

Motorola Solutions or its business partners may, from time to time, send you email or direct mail regarding our products and services. If you do not want to receive such information, simply tell us when you give us your personal information, or follow the directions contained on the mailing to remove your name from our mailing list(s). Click here to manage your communications preferences.

On certain types of Motorola Solutions promotions, we will ask for your email address in order to contact you in the event you have won a prize. When you participate in these types of promotions, you may receive promotion-related email. Occasionally these promotion-related email messages may include targeted advertisements. If you do not wish to receive such advertisements, you can choose not to participate in such promotions or contests.

Please note that by refusing to provide personal information or by denying or withdrawing consent to use personal information for purposes identified, you or your company may be unable to participate in certain programs or activities sponsored by Motorola Solutions.

You also have the right to access (review, correct, amend or delete) your personal information by contacting Motorola Solutions. Individuals are responsible for providing Motorola Solutions with accurate and complete personal information, and for contacting Motorola Solutions if correction of such information is required. Please note that, where permitted, we may charge a nominal fee for fulfilling access requests and that we reserve the right to disallow unreasonable requests for access.

If you have established a "user profile" on a Motorola Solutions web site, you may change the information you provided by visiting that portion of the web site and resubmitting your information.

Please direct any questions concerning Motorola Solutions' privacy practices to privacy1@motorolasolutions.com. Requests to unsubscribe from ("opt-out" of) communications from Motorola Solutions can be managed here. Inquiries or requests may be mailed to:

    
Motorola Solutions, Inc.
Attention: Privacy Compliance Program
P.O. Box 59263
Schaumburg, IL U.SA. 60159-0263
Motorola Solutions India Private Limited
No. 66/1 Plot No.5
Bagmane Tech Park
C.V. Raman Nagar, Banalore 560093, India

 

When you place an order or provide personal information, we employ certain technical and organization security measures, such as encryption where appropriate. Encryption scrambles the information in your purchase, including your credit card number, so this information can only be viewed by Motorola Solutions. Motorola Solutions currently uses Secure Socket Layer (SSL) encryption technology, where appropriate, for Internet-based transactions.

However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we have taken appropriate steps to protect your personal information, Motorola Solutions cannot ensure or otherwise warrant the security of any information you provide to us or from our Web site, and therefore you use our site at your own risk.

As a global company Motorola Solutions has international sites and users all over the world. The personal information you provide may be transmitted, used, stored and otherwise processed outside of the country where you submitted that information, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in your home country. Whenever Motorola Solutions handles personal information, regardless of where this occurs, we take appropriate steps to ensure that your information is treated securely and in accordance with the relevant Terms of Use, this Privacy Statement and all applicable laws and regulations.


Web sites operated by or on behalf of Motorola Solutions, Inc. and its world-wide affiliated companies and subsidiaries are intended for use by persons age 13 and over or as required by local law. Motorola Solutions does not seek to collect information about children under the age of 13. No information should be submitted to or posted on Motorola Solutions' web sites by users under 13 years of age. If a child under the age of 13 submits personal information to Motorola Solutions' web sites, we delete the information as soon as we discover it was provided by a child under 13 years of age and do not use it for any purpose. Motorola Solutions encourages parents to take an active role in their children's use of the Internet, and to inform them of the potential dangers of providing information about themselves over the Internet.

 


This Privacy Statement is subject to change without notice.  Last Update: October 7, 2014


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